Call Now for Details! 866.601.2707
Connect First Inc.
252 S Fairground St SE
Marietta GA, 30060
| Sales | 866.601.2707 |
| Technical | 866.601.3592 |
| Fax | 678.265.1158 |
Call Center Solution for Outbound/Inbound Call Centers
Connect First provides a better suite of hosted call center management products than most million dollar premise-based call center solutions. With almost no up-front costs, unlimited scalability, and better flexibility, our system works for you to achieve all your call center goals. We can enable you to easily and seamlessly create a workforce of at-home and location-based call center agents, allowing you to focus on your business instead of your infrastructure.
Whether you have a two seat or 2000 seat call center, our hosted platform can scale to meet your virtual call center needs. Connect First was built around the philosophy that 21st century call center services will need to be flexible and responsive to the changing demands of clients. With an SaaS (Software As A Service) -centric culture, we are poised to be the dominant force in an ever developing segment. Add guaranteed five 9s uptime, the backing of (local) teams of highly skilled engineers, system administrators and business analysts, and you can count on Connect First to deliver when you need us.
If you are looking for Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), or any of your other contact center technology needs, Connect First has a proven, stable, cost effective call center solution for you!
Contact Us Now To Get Started!
Inbound Call Center
Get your inbound phone calls handled quickly and efficiently by the best call center agent for the job. Extensive configuration and customization using intuitive, state-of-the-art tools, allows you to deliver the exact experience your callers expect and deserve. With DNIS (dialed number information system) based queues, skilled agent routing, and our proprietary QueueFlow routing engine, you have complete control over all aspects of your call center inbound services.
Outbound Call Center
Time is money. Keep your agents busy. With our predictive dialer you can get the maximum ROI for your agents' time. Our virtual dialers automatically filter out the busy signals, no-answers and answering machines to help your call center agents make the maximum number of contacts per hour. If high quality contact is your goal, our preview/predictive virtual dialer is the call center solution for you. You can retain an extremely high level of contact quality while still reaping all the rewards of an automated dialer.
Call Tracking and IVR
Maximize your advertising dollars with our call tracking and Interactive Voice Response (IVR) platforms. Call tracking allows your calls to flow transparently through our call center services platform, allowing us to capture vital statistics and call management data which are pivotal in analyzing your advertising and telemarketing campaigns. We allow you to focus your efforts where the best return is demonstrated. Flexible routing, scheduling, and call delivery can enhance the flow of your inbound phone calls. If your call center requires more advanced call flow functionality, or a robust and complex self-guided caller experience, our team of engineers can deliver low cost Ineractive Voice Response call center solutions to meet any needs you may have.
Call Detail Record (CDR) Reporting
Data is only meaningful to call center management objectives when it becomes useable information. Whether your calls are coming in or going out, our CDR reporting suite gets you the data when you need it. Whether you want your reports on-demand or in your email when you wake up, our reporting platform will get you the information and statistics you need to run your virtual call center efficiently and productively. If we don't have the exact report you are looking for, our engineers will be happy to add a custom report to your available tools.
Contact Center Technology: Real Time Telemetry
Having access to real time streaming data is critical to efficiently and effectively managing your call center operation. The informative and intuitive real-time call statistics allows you to respond instantly to the demands of your clients. Fully integrated call monitoring and visual alerting helps you achieve the highest possible level of service and call center quality assurance. Our real-time telemetry engine is unmatched in the hosted call center services market.
Leverage Your Existing Infrastructure
All you need is a computer and an internet connection. Whether your call center agents use soft-phones, standard land-line hardware sets, or SIP (VOIP) phones, our system will integrate seamlessly. We understand that one of the benefits of a hosted call center solution is the cost savings and rapid ROI. We will work diligently with your call center agents or IT staff to ensure your existing infrastructure will not go to waste. Speed-to-market is crucial in today's economy. Connect First can get you up and running in hours (in many cases).
