Flexible Solutions from Connect First
#1 in the Industry for Overall Customer Satisfaction

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OUR PRODUCTS

Functionality like this is what keeps 97% of our customers on board with the CF Crew. Pair that with seamless integrations and get ready to rock’n’roll.

ACD
ACD
Gain total control over your inbound call flow with the Inbound Call Routing Platform.
Safe Mode
Safe Mode
Dial cell phone numbers, TCPA compliance, no “capacity” for predictive/preview dialing.
IVR
IVR
You can reduce costs with a powerful Interactive Voice Response (IVR) platform.
Reporting
Reporting
Our platform delivers hundreds of detailed “out of the box” reports. Make decisions with accuracy.
Dialer
Dialer
Our outbound dialer ensures you get all the benefits of the on-premise dialer.
Real-Time Analytics
Real-Time Analytics
The efficient management of your contact center rely on access to real-time streaming data.
Cloud Routing
Cloud Routing
With Cloud Routing functionality, manage spikes in your call volume.
Call Tracking
Call Tracking
Call Tracking allows you to capture vital statistics and contact center metrics.

WORDS FROM CLIENTS

Our dial rate has tripled from what it was prior to Connect First. And, you can tell the product was built with integrations in mind.

Alex Levy
Collegebound Network

They’re a great company, growing, very fair, very transparent, debt free, and smaller, so they can move a little faster than others. My only question is: why didn’t I do this years ago?

Greg Cogen
Route2Cloud.com

Connect First has been extremely responsive, making our project a priority to ensure we had no downtime in production and could enjoy the benefits of the new dialer right away.

Richard Brashear
Lee Enterprises

Connect First filled in the gaps to make it happen in a very short time frame.  The deployment only took a few weeks and allowed us to expand our service offering, which results in a better solution for our clients.

Ayal Latz
a2b Fulfillment