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Connect First provides award-winning solutions to meet your business needs.

There is No Software, No Hardware, No Expensive IT Personnel

 

Our platform was built to be in the cloud,
creating limitless scalability for your organization.

Use our library as a hub for expert content such as white papers,
solution briefs, case studies and blogs to keep you knowledgeable in the market.

They’re a great company, growing, very fair, very transparent, debt free, and smaller, so they can move a little faster than others. My only question is: why didn’t I do this years ago?

Greg Cogen, Route2Cloud.com

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Reliable Scalability

Our key strength is service reliability, performance and scalability. We are fanatical about how our systems and networks are designed, managed and maintained; thus we are able to support greater than 99.99% uptime year over year. Read More

Agile Integration

Each unique environment demands a unique approach to integration. Working directly with customers, Connect First will leverage proven, custom-designed integration tools to seamlessly integrate your environment with cutting-edge hosted call center capabilities. Read More

In-House Customer Care

Customer satisfaction is the primary focus at Connect First. Each relationship is a consultancy, leveraging Connect First expertise to guide the selection and integration of all solutions. Industry-leading SLAs ensure optimal performance and questions are always answered by top Connect First engineers. Read More
Success
Stories
ASPCA
Center Partners
Infocision
World Wildlife Fund
PBS
Make A Wish
College Bound


Welcome

Quick to deploy, full featured and fault tolerant, the Connect First platform is suited for Inbound, Outbound, and Blended contact centers serving a range of industries including BPO, telemarketing, education, insurance, collections, and more. Geared for single or distributed contact centers in the 50 to 500 seat range, it offers advanced features found in on-premises systems costing millions of dollars, while at the same time delivering the flexible deployment options that only a SaaS offering can deliver.

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Resources

  • As a vendor, you know that your name and reputation ultimately rests on the quality of the product that you provide to businesses. So when it comes to... READ MORE
  • Choosing a vendor is an important decision—and not something you want to rush into. You want to make sure that you're in good hands, and that you feel... READ MORE
  • As an SMB, you are often stuck between a rock and hard place as you try to expand your operation and accommodate all of your customers with limited resources.... READ MORE