Our key strength is service reliability, performance and scalability. We are fanatical about how our systems and networks are designed, managed and maintained; thus we are able to support greater than 99.99% uptime year over year. Read More
Donna Fluss of DMG Consulting explains the value of cloud-based contact centers
in the white paper: Executive Guide to Cloud-Based Contact Centes
Connect First provides award-winning solutions to meet your business needs.
There is No Software, No Hardware, No Expensive IT Personnel
Our platform was built to be in the cloud,
creating limitless scalability for your organization.
Use our library as a hub for expert content such as white papers,
solution briefs, case studies and blogs to keep you knowledgeable in the market.
Connect First offers the most feature- and technology-rich platform, clearly advanced compared with their competitors. They are easier to work with, the platform offers a lower TCO and better availability overall.
Reliable Scalability
Agile Integration
Each unique environment demands a unique approach to integration. Working directly with customers, Connect First will leverage proven, custom-designed integration tools to seamlessly integrate your environment with cutting-edge hosted call center capabilities. Read More
In-House Customer Care
Customer satisfaction is the primary focus at Connect First. Each relationship is a consultancy, leveraging Connect First expertise to guide the selection and integration of all solutions. Industry-leading SLAs ensure optimal performance and questions are always answered by top Connect First engineers. Read More
Success
Stories
Stories
Welcome
Quick to deploy, full featured and fault tolerant, the Connect First platform is suited for inbound, outbound, and blended contact centers serving a range of industries including BPO, telemarketing, education, insurance, collections, and more. Geared for single or distributed contact centers in the 50 to 500 seat range, it offers advanced features found in on-premises systems costing millions of dollars, while at the same time delivering the flexible deployment options that only a SaaS offering can deliver.
Learn MoreResources
- A few weeks back I was debating with a friend — who also happens to be a respected research analyst in the contact center space — about the merits... READ MOREConsumers today move between channels without even pausing to think about it. They take it for granted that all communications channels are integrated.... READ MOREWhile ease of deployment, low upfront cost, reduced strain on internal IT resources, high scalability and redundancy continue to be the main factors driving... READ MORE