The History of Connect First

Connect First Inc. was founded in 2005 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences. Those experiences are derived from a culture of integrity, passion, transparency and communication coupled with world-class, mature telecommunications software that is stable and effective. Today we have over 500 clients worldwide and boast a 97% customer retention rate and zero complaints three years in a row.

11 YEARS IN BUSINESS

Connect First President, CIO, and co-founder Geoff Mina and Chief Customer Officer, and co-founder Richard Manulkin had a vision in 2005 for a new approach to call center technology. Their dependable, cost-effective cloud-based contact center solutions found traction almost immediately, allowing the company to be profitable every quarter since founding. At first, the Boulder-based team of four (including two cofounders) worked with re-sellers to get their systems and networks into the hands of a growing customer base of contact centers, non-profits and political organizations.

SKILLS AND SPECIALTIES

We love to learn everyday. This is how good we are right now.

Satisfied Customers
Uptime
Integrations
Inbound Calls
Outbound Calls
Secure Connections
On-boarded Customers
Custom Programming
Happy Employees

MEET THE TEAM

We are some enthusiastic people. Let us introduce ourselves.