The History of Connect First
Connect First Inc. was founded in 2005 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences. Those experiences are derived from a culture of integrity, passion, transparency and communication coupled with world-class, mature telecommunications software that is stable and effective. Today we have over 500 clients worldwide and boast a 97% customer retention rate and zero complaints three years in a row.
11 YEARS IN BUSINESS
Connect First President, CIO, and co-founder Geoff Mina and Chief Customer Officer, and co-founder Richard Manulkin had a vision in 2005 for a new approach to call center technology. Their dependable, cost-effective cloud-based contact center solutions found traction almost immediately, allowing the company to be profitable every quarter since founding. At first, the Boulder-based team of four (including two cofounders) worked with re-sellers to get their systems and networks into the hands of a growing customer base of contact centers, non-profits and political organizations.