October 25, 2014888.965.1588info@connectfirst.com

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Hackers Want Your Contact Center CRM Data

Your contact center stores a great deal of data in its customer relationship management (CRM) system: names, contact information and financial records. CRMs also store corporate email addresses, sales projections, and advanced call center metrics related to the customer experience. To put things in perspective, this is a lot more premium information than the data that […]

The Cloud-Based Contact Center ROI: It Makes ‘Cents’

Are you torn about whether to migrate your contact center to the cloud or keep it on-premises? If so, you’re not alone. Many network professionals waiver between the strong opinions on both sides of the on-premises versus cloud debate. Those people that favor managing their own hardware equipment, for instance, may prefer to keep their […]
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