January 25, 2015888.965.1588info@connectfirst.comSchedule A Call

Blog

Home / Blog

Three Contact Center Resolutions for 2015

Listen up: Your contact center called and it caught New Year’s resolution fever. For the past few weeks, it’s been hearing all of your employees talk about ways that they can improve themselves in 2015. Now, it wants to get in on the action. Why should you listen? As the most customer-facing part of your […]

Cloud Technology: Your Customer Service Fire Extinguisher

We’ve all panicked about the following: Negative feedback about one of your company’s products goes viral, reaching tens of thousands of people in just a few hours though tweets, social postings and word of mouth. It’s the stuff of nightmares for customer service managers and marketing professionals, and it begs the question: How would your […]
page 1 of 11
Contact Us

Send us an email and we'll get back to you, asap.