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This Fall, Vote for the Cloud in Your Contact Center

If your political organization hopes to accomplish its goals this election season, it must first reach voters. And if your contact center infrastructure is outdated, your group is going to have a very difficult time accomplishing this. So, this election season, your organization should vote in cloud technology that can actually make a big difference […]

Are There Monsters Lurking In Your Contact Center?

With Halloween right around the corner, you’ll see plenty of monsters creeping around town during the next few days. But the scariest ones might be inside your contact center, lurking within your very own network infrastructure. Unlike the hordes of revelers and trick-or-treaters, these ghouls won’t simply disappear November 1st; if you don’t do something […]

Hackers Want Your Contact Center CRM Data

Your contact center stores a great deal of data in its customer relationship management (CRM) system: names, contact information and financial records. CRMs also store corporate email addresses, sales projections, and advanced call center metrics related to the customer experience. To put things in perspective, this is a lot more premium information than the data that […]

The Cloud-Based Contact Center ROI: It Makes ‘Cents’

Are you torn about whether to migrate your contact center to the cloud or keep it on-premises? If so, you’re not alone. Many network professionals waiver between the strong opinions on both sides of the on-premises versus cloud debate. Those people that favor managing their own hardware equipment, for instance, may prefer to keep their […]
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