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Three TEDx Talks That Will Change Your Approach to Customer Service

If you’ve spent any time on The Connection, our digital networking hub, you’ll know that we’re all about innovating and sharing great ideas. So it’s no wonder that we love everything about TED (Technology, Entertainment and Design), a not-for-profit organization that hosts informative talks from leaders across a myriad of disciplines. We’re also crazy about […]

Build a Lighter and Faster Contact Center

Your legacy contact center infrastructure is like an old station wagon. It’s carried your department for hundreds of thousands of miles. It’s been dependable and durable. But now maintenance costs and security upgrades are starting to eat into your budget and the schedules of your IT workers. Your equipment isn’t as fast as it once […]

Beware of Free Web-based Customer Service Tools

Your business is on a tight budget, which means it’s looking to cut corners any way it can to save money. This means that, instead of investing in premium customer relationship management (CRM) software, you are considering using free web-based customer service tools that you find online. Is this a good idea? Downloading free CRM software […]

New TCPA Call Restrictions Affect Political Dialers

Despite the recent Declaratory Ruling and Order for the Telephone Consumer Protection Act of 1991, which was drafted by lawmakers this summer to provide clarification about the act, there is still a lot of confusion about how it impacts political groups. So, with hype surrounding the 2016 presidential election currently at a rolling boil, it’s […]

Is Your Healthcare Company Suffering From a Fragmented Patient Experience?

Chances are likely you’ve read about the importance of providing a strong “customer experience” in business. For the healthcare industry, this translates into “patient experience.” And improving patient satisfaction has become a new strategic opportunity for businesses in healthcare, as explained in a recent report from Deloitte. As the report explains, many healthcare agencies operate […]

What Comprises a Strong Customer Service Department?

Why is it that some organizations are notorious for having poor customer service while others consistently receive glowing reviews from consumers? Ultimately, it boils down to whether or not an organization decides to make strong customer service a priority—in the process, building a great reputation and earning customer loyalties—or let service flounder, relying instead on […]
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