Products & Services

CDR Reporting

Outbound/Inbound Call Center Productivity Tools

Outbound/Inbound call center data is only meaningful when it becomes useable information. Whether your phone calls are coming in or going out, our CDR reporting suite gets you the data you need fast and effectively. Your call detail record reports can be provided on-demand or emailed to you first thing in the morning. Regardless of the method you choose, our CDR reporting platform will provide you with the relevant data and statistics you need to run your call center operation productively and efficiently. If we don't already have the exact report you're looking for, our engineers will be happy to add a custom CDR report to your available tools. The call detail record reports are categorically broken down into the various modules of the Connect First platform. Each category (Inbound Calls, Outbound Calls, Tracking, Agent, and Administration) has a rich suite of sub-reports which allow you to view your call detail record reports and other data in logical, intuitive, and usable formats.

Key Call Detail Record (CDR) Reports

Inbound and Outbound CDR Reporting - Get your call detail records on demand. Choose the output format that's best for you.

Online Call Detail Records - Allows you to view call records through an intuitive web interface. Make notes about the call and listen to call recordings (if available).

Monthly/Daily/Hourly Rollup - View your call detail records in rollup groups which make sense to you.

Inbound Statistical Reports - This set of reports provides you with overall inbound call center performance at a glance. These reports show an administrative overview of calls presented, accepted, abandoned, as well as average talk time and queue times.

Outbound Statistical Reports - This set of reports provides you with overall outbound call center performance at a glance. These call detail reports show dials per hour, connect rates, dispositions breakdowns, and call center agent efficiency ratings.

Call Center Agent Reports - Record all your calls to ensure the highest levels of call center quality assurance.

Call Center Tracking Reports - Allows you to see from where your inbound phone calls are coming and to whom the outbound calls are going.

 

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