A few weeks back I was debating with a friend — who also happens to be a respected research analyst in the contact center space — about the merits of call blending. His take was that call blending has been and always will be a bit of a “myth,” as it poses serious challenges to implement, especially for larger organizations. “It almost never happens,” he said, pointing out that most …Read more
Consumers today move between channels without even pausing to think about it. They take it for granted that all communications channels are integrated. This is perceived as a “right,” and they don’t like it when they run into barriers, which happens too frequently in the service world. A surprisingly large number of contact centers still answer only phone calls or handle just calls and emails, but in totally separate and …Read more
While ease of deployment, low upfront cost, reduced strain on internal IT resources, high scalability and redundancy continue to be the main factors driving organizations to migrate their in-house contact center systems to the cloud, companies considering making the switch should know that those aren’t the only reasons for selecting a particular cloud vendor. First and foremost, it’s important to remember fast deployment and low-upfront cost are the hallmarks of …Read more
In a time when company culture is taking on the spotlight, cloud communications company, Connect First, is demonstrating that flexibility is its greatest advantage Boulder, CO (PRWEB) April 15, 2013 — In the last few months many were shocked when Yahoo CEO, Marissa Mayer, announced that Yahoo was no longer going to allow employees to telecommute to work. It sparked many discussions about what work should be and how flexible …Read more
Contact centers are the primary customer touch point for companies of all sizes. Whether a contact center is a formal operating environment with as few as 50 or as many as 20,000 agents, or an informal one with 3 to 20 employees handling inside sales, appointment scheduling, reservations or technical support…
Want to know why organizations continue to ditch their on-premises contact center systems in favor of cloud-based platforms? It’s the ROI that comes as a result of improved customer service, among other advantages. Because today’s cloud-based systems bundle the applications on a single shared platform, organizations can get the features and functionality they need, in a la cart fashion, without having to worry about integration issues the can degrade overall …Read more
Connect First is set to complete a massive server overhaul in May for its Atlanta-based platform, producing a huge capacity increase for the cloud-based contact center SaaS company Atlanta, Georgia (PRWEB) April 04, 2013 — Keeping an edge over competitors in the cloud computing industry is no easy task, but Connect First is gaining a competitive advantage. In the next 30 days, the cloud based contact center infrastructure company will …Read more
Donna Fluss, President of DMG Consulting writes, “The Executive Guide to Cloud-Based Contact Centers” to give businesses insight into the cloud contact center market. Boulder, Colorado (PRWEB) March 22, 2013 — The cloud contact center industry is expected to reach the billion dollar mark in 2014 and keep growing by a steady 11.6% each year after. DMG Consulting in partnership with Connect First, a cloud communications firm, has produced an …Read more
When I founded Connect First I wanted to start a company that provided a premier cloud contact center solution, but I also wanted to create an amazing work culture because in my mind, happy people meant happy customers. More than anything else, I wanted this company to provide the best service possible. Our original team ‘way back when’ were not only skilled in the development of cloud telephony – they …Read more
Cloud communication experts Connect First partner with local spirit company 303 Vodka to bring a bit of Boulder to Scottsdale, Arizona Scottsdale, AZ (PRWEB) March 13, 2013 — This year, the annual PACE Convention & Expo will get a taste of the premium cloud contact center solutions of Connect First and the premium vodka and whisky elixirs of 303 Vodka. The pair of Boulder-based companies connected in February over the …Read more
