The Formula One Approach

Written by | Posted in Blog | Date: 12.10.2012

Technological advances from automobile racing often trickle down to consumer vehicles.  What better way is there to test out new concepts, when you have the desire to push machinery past its breaking point? During this and previous election seasons, we used a similar situation to our advantage.  For the 2012 cycle, we spun up 3 completely independent platforms and ran them harder – by a large margin – than we …Read more

Contact Center Core Competencies and the Hosted Model

Written by | Posted in Blog | Date: 11.26.2012

Now that I’m coming off my turkey induced coma, I wanted to continue my thoughts about hosted services by describing how we at Connect First drink our own Kool-Aid. From the beginning, our purpose was to provide a world class solution for call center technology. Specifically, we aimed to create a powerful call center infrastructure to queue and route calls – that was it. Call processing and routing is my …Read more

“The Cloud” and Software as a Service (SaaS)

Written by | Posted in Blog | Date: 11.12.2012

In this and a few subsequent entries, I’m going to talk about “The Cloud”, where it’s been and where it’s going. I sometimes think “The Cloud” seems to settle on the ground, and people become lost in “The Fog”. I remember years ago, companies had something called “Customer Service”. Then – perhaps 15 or so years ago, somebody came up with the phrase Customer Relationship Management. Suddenly, and even to …Read more

Welcome to the Captain’s Blog

Written by | Posted in Blog | Date: 11.5.2012

Welcome to the initial entry in the Captain’s Blog. It has been years since I intended to keep a weblog. I hope this one is more successful than my previous attempt, for which I wrote only one entry. I guess knowing a bit about me would be a good place to start. I’ve been providing hosted telephony solutions since the late 1980s. Back then we didn’t call our business model …Read more