Connect First Wins 2013 Customer Service of the Year Award

Posted in Press Releases | Date: 9.27.2013

Connect First Wins 2013 Customer Service of the Year Award at the Colorado Technology Association APEX Awards Connect First’s outstanding customer service leads to recognition at the 13th annual APEX Awards in Denver to a sold out crowd. Denver, Colo. (PRWEB) September 12, 2013 Connect First was awarded the Customer Service of the Year Award on Tuesday at the 2013 APEX Awards, the prestigious technology awards recognizing outstanding accomplishments and …Read more

Connect First to Implement Telephone Consumer Protection Act

Posted in Press Releases | Date: 9.24.2013

Connect First to Implement Telephone Consumer Protection Act (TCPA)Compliance Suite Connect First, a cloud telecommunications company, has announced that it will implement new Compliance Suite for contact centers that enables them to operate within the law of the new Telephone Consumer Protection Act (TCPA) regulations that come into effect Oct. 16. Sept. 19, 2013 (Boulder, Colo.) – In response to new TCPA legislation concerning outbound dialing, Connect First has announced …Read more

Connect First Receives Technology Pioneer Award

Posted in Press Releases | Date: 6.18.2013

Connect First Receives 2013 IP Contact Center Technology Pioneer Award from CUSTOMER Magazine Connect First’s innovative Cloud Routing solution wins its third award. June 18, 2013 (Norwalk, Conn.) — TMC has named Connect First as a recipient of the 2013 IP Contact Center Technology Pioneer Award from CUSTOMER magazine, a leading publisher in the CRM, call center and teleservices industries since 1982. Connect First was recognized due to their innovative …Read more

Connect First in Contact Center Decision-Makers’ Guide

Posted in Press Releases | Date: 5.30.2013

Connect First contributes to ContactBabel’s 2013 U.S. Contact Center Decision-Makers’ Guide–the most comprehensive call center industry report. May 29, 2013 (Boulder, Colo.) The U.S. Contact Center Decision-Makers’ Guide 2013, written by ContactBabel, is one of the largest and most comprehensive studies of all aspects of the U.S. call center industry. The report studies the performance, operations, technology and HR aspects of U.S. contact center operations. The guide breaks down and …Read more

Connect First: A Fun Company Culture

Posted in Press Releases | Date: 4.15.2013

In a time when company culture is taking on the spotlight, cloud communications company, Connect First, is demonstrating that flexibility is its greatest advantage Boulder, CO (PRWEB) April 15, 2013 — In the last few months many were shocked when Yahoo CEO, Marissa Mayer, announced that Yahoo was no longer going to allow employees to telecommute to work. It sparked many discussions about what work should be and how flexible …Read more

Successful Instances: Connect First Overhauls East Coast Platform

Posted in Press Releases | Date: 4.4.2013

Connect First is set to complete a massive server overhaul in May for its Atlanta-based platform, producing a huge capacity increase for the cloud-based contact center SaaS company Atlanta, Georgia (PRWEB) April 04, 2013 — Keeping an edge over competitors in the cloud computing industry is no easy task, but Connect First is gaining a competitive advantage. In the next 30 days, the cloud based contact center infrastructure company will …Read more

Connect First and DMG Consulting Provide Expert Insights

Posted in Press Releases | Date: 3.22.2013

Donna Fluss, President of DMG Consulting writes, “The Executive Guide to Cloud-Based Contact Centers” to give businesses insight into the cloud contact center market. Boulder, Colorado (PRWEB) March 22, 2013 — The cloud contact center industry is expected to reach the billion dollar mark in 2014 and keep growing by a steady 11.6% each year after. DMG Consulting in partnership with Connect First, a cloud communications firm, has produced an …Read more

Taking the Rocky Mountains to the Desert

Posted in Press Releases | Date: 3.13.2013

Cloud communication experts Connect First partner with local spirit company 303 Vodka to bring a bit of Boulder to Scottsdale, Arizona Scottsdale, AZ (PRWEB) March 13, 2013 — This year, the annual PACE Convention & Expo will get a taste of the premium cloud contact center solutions of Connect First and the premium vodka and whisky elixirs of 303 Vodka. The pair of Boulder-based companies connected in February over the …Read more


A New Year With New Opportunities

Posted in Press Releases | Date: 2.1.2013

Connect First, Inc., a Boulder-based cloud contact center provider experiences significant business expansion with additional office space, staff and new professional opportunities. Boulder, CO (PRWEB) February 01, 2013 — Connect First, Inc. announces the opening of its new, expanded offices in Boulder to accommodate the major hiring and infrastructure additions that cloud software company has been experiencing. Strategic expansion efforts have been taking place continually over the last 13 months …Read more

Connect First Announces Certified Cloud Routing Destinations

Posted in Press Releases | Date: 8.7.2012

Cloud Routing allows clients to lower their operating costs, increase contact center efficiencies, and produce more detailed and increased transparency reporting.  Boulder, CO, August 7, 2012:  Connect First, a premier provider of Cloud Routing solutions for the Direct Response industry, has announced their Certified Cloud Routing Destination program in response to customer requests.  Connect First’s Cloud Routing is a hosted solution that allows intelligent load balancing of inbound calls to …Read more