What is the Connect First Cloud Platform?
The Connect First platform is built in the cloud, providing companies with a contact center solution that is scalable, stable and will perform according to your and your customers’ expectations.
- 99.99% Uptime
- Inbound, Outbound & Blended
- Tier 1 Carriers
- Agile Integrations
Features and Highlights
Our cloud contact center solutions require minimal upfront costs while delivering unlimited scalability, agility and flexibility enabling you to exceed your company’s aggressive goals. We work diligently with you to build out your ideal solution to support in-house, work-at-home and location-based agents allowing you to focus on core competencies and strategic goals instead of technology infrastructure.
- Works with any Softphone, IP phone or PBX
- 90 Second agent configuration
Our key strength is service reliability. We are fanatical about how our systems and networks are designed, managed and maintained; thus we are able to support greater than 99.99% uptime year over year.
We built our platform for the end-user. With limitless scalability for your organization and without traditional functional limitations to deal with, we enable you to grow how you need and when you need. Your agents will be up and running on our intuitive platform in minutes. Leverage our technology for your benefit and cost savings.
Need Better Uptime?
Want more information?
Read the 2013-2014 DMG Consulting Cloud-Based Contact Center Infrastructure Report to find out:
- Customer satisfaction rankings of top vendors
- ROI of investing in cloud infrastructure
- Best practices of implementing cloud contact center software
- Technology trends