Connect First.
Let us show you how to make your customer interactions easier.

What is the Connect First Cloud Platform?

The Connect First platform is built in the cloud, providing companies with a contact center solution that is scalable, stable and will perform according to your and your customers’ expectations.

  • 99.99% Uptime
  • Inbound, Outbound & Blended
  • Scalable
  • Customizable
  • Tier 1 Carriers
  • Agile Integrations

Features and Highlights

Our cloud contact center solutions require minimal upfront costs while delivering unlimited scalability, agility and flexibility enabling you to exceed your company’s aggressive goals. We work diligently with you to build out your ideal solution to support in-house, work-at-home and location-based agents allowing you to focus on core competencies and strategic goals instead of technology infrastructure.

Easy Setup

  • Browser-Based
  • Works with any Softphone, IP phone or PBX
  • 90 Second agent configuration
Uptime Defender

Service Reliability

Our key strength is service reliability. We are fanatical about how our systems and networks are designed, managed and maintained; thus we are able to support greater than 99.99% uptime year over year.

Intuitive Design

We built our platform for the end-user.  With limitless scalability for your organization and without traditional functional limitations to deal with, we enable you to grow how you need and when you need. Your agents will be up and running on our intuitive platform in minutes. Leverage our technology for your benefit and cost savings.

Need Better Uptime?

Dedicated Support

From our award winning, in-house support team to account management to professional services, we make it our mission to help you with your technology, so you can focus on your strategic goals.

Customer Support

So much more than just another tech support team!  Our team is comprised of developers, architects, geniuses, systems guys, managers and more; all here to make sure your contact center software will run more efficiently and get you the results you need.

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Integrity Office

It’s not enough for us to simply get certified – we dedicated an entire office to integrity!  The mission of this office is to bring the utmost security, reliability and social responsibility to our daily lives at Connect First.

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Custom Integrations

While we offer a multitude of integration options, each customer environment is considered on a case-by-case basis to determine the best approach. If customization is necessary, our engineers will work to ensure a seamless integration with your current providers.

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DMG-CCBI Report Cover

Want more information?

Read the 2013-2014 DMG Consulting Cloud-Based Contact Center Infrastructure Report to find out:

  • Customer satisfaction rankings of top vendors
  • ROI of investing in cloud infrastructure
  • Best practices of implementing cloud contact center software
  • Technology trends