One of the pillars outlined by the PCI Council is to provide a network that is properly maintained and managed. Bugs or malfunctioning equipment need to be found and addressed immediately to maintain system stability. Connect First ensures this by offering access to a fully monitored network that comes with 99.99 percent uptime.
If your company grows rapidly overnight, you need an infrastructure that safely stores consumer information without the threat of network failure. Connect First network operators work closely with company IT managers to match growing demands and provide the appropriate level of access when needed. The network is designed with the Compliance Point experts to ensure that the architecture and security measures are the most advanced in the industry.
The Connect First Integrity Office constantly approves and audits all security processes to uphold the highest standard of PCI and FCC protocols. Customers can rest easy knowing that we adhere to all 12 security standards including strong access controls and encrypting cardholder data transmission and sensitive information when sending and receiving across open networks.
Your company’s contact center sends and receives thousands of transactions every day. But how safe is the payment information in your system? If your business’s call center solutions are not yet in compliance with the Payment Card Industry Security Standards Council (PCI SSC), it’s time to rethink your security policy—especially now that data breaches and identity theft is on the rise.
According to a recent report from Verizon, 74 percent of attacks on retail, food services and accommodation companies target payment card information. And as the report explains, the majority of organizations are not yet mature in their ability to install and maintain a robust contact center PCI compliances program.
Connect First is PCI Certified and adheres to all 12 of the security standards including strong access controls and encrypting cardholder data transmission and sensitive information when sending and receiving across open networks. By working with Compliance Point we have created a compliant platform for all Connect First customers storing payment card information.
Connect First has your back when it comes to PCI Compliance
What is PCI DSS?
PCI DSS is a set of requirements established in 2006 to protect consumers throughout the debit or credit card transaction process—from data input to storage. PCI DSS compliance applies to all organizations that store or accept cardholder information. While being contact center PCI compliant is not a law, merchants that do not comply with it are subject to penalties such as heavy fines, brand damage compensation and card replacement costs, among others. It is backed by industry giants such as Visa, MasterCard and American Express.
PCI Data Security Standard involved the following:
- Maintaining a data security policy
- Assigning strong access controls and unique user IDs
- Encrypting data to protect customers
- Performing routine network maintenance for security purposes
- Protecting company networks with firewalls and passwords
- Using a vulnerability management program
Read our articles
Don’t Take Any Chances When It Comes to Contact Center PCI Compliance
By Geoffrey Mina, CEO
Is Your Contact Center PCI Compliant?
Dan Candee, COO of Connect First
What is HIPAA?
HHS published what are commonly known as the HIPAA Privacy Rule and the HIPAA Security Rule. The Privacy Rule, or Standards for Privacy of Individually Identifiable Health Information, establishes national standards for the protection of certain health information. The Security Standards for the Protection of Electronic Protected Health Information (the Security Rule) establish a national set of security standards for protecting certain health information that is held or transferred in electronic form.
Prior to HIPAA, no generally accepted set of security standards or general requirements for protecting health information existed in the health care industry. At the same time, new technologies were evolving, and the health care industry began to move away from paper processes and rely more heavily on the use of electronic information systems to pay claims, answer eligibility questions, provide health information and conduct a host of other administrative and clinically based functions.
Today, providers are using clinical applications such as computerized physician order entry (CPOE) systems, electronic health records (EHR), and radiology, pharmacy, and laboratory systems. Health plans are providing access to claims and care management, as well as member self-service applications. While this means that the medical workforce can be more mobile and efficient (i.e., physicians can check patient records and test results from wherever they are), the rise in the adoption rate of these technologies increases the potential security risks.
Every contact center’s HIPAA Compliance needs are unique. Let us apply our HIPAA expertise to your business and insure your compliance.