TRANSFORM THE WAY YOU SERVE YOUR CLIENTS – A cloud-based contact center solution from Connect First

Provide the most innovative and flexible solution to your clients with BPO Solutions from Connect First. It is necessary to make your organization responsive to fast changing market conditions and to be scalable for business fluctuations. Because Connect First is a cloud-based contact center solution, outsourcers can scale up or down on a monthly basis, ensuring that you are never paying for more than you use. Our BPO Solutions can help you keep your clients happy with flexible staffing and technology options. The ease-of-use will accelerate time-to-market for new campaigns giving you more time to compete for new business.

Contact Center Solutions for BPOs

BPO solutions from Connect First enable cost effective creation and management of client campaigns with seamless integrations, real-time analytics, and supervisory controls. After your contact center is up and running, Connect First’s 24/7 In-house Customer Support Team will stick by your side to help you with any ongoing support needs.

The Specs:
  • ACD
  • IVR
  • Skills-Based Agent Routing
  • Geo-Spatial Routing
  • Flexible On-Hold Messaging
  • DTMF (Touch Tone) Queue Events
  • Direct Agent Dialing
  • Dynamic End-Call Dispositions
  • Exception Handling
  • Third Party Transfers
  • DNIS Based Call Queues
  • DID (Direct Inbound Dial), Toll-Free, or pure SIP (VoIP) termination
  • Real Time SOAP/Web Service Data Transfers
  • Unlimited Agent States
  • Universal Queue
  • CTI
  • Automated Call-Back
  • Voicemail
  • Unified Communications
  • Conferencing
  • Call Recording
  • Surveying
  • Historical Reporting
  • Real-Time Reporting
  • Email
  • Chat
  • Instant Messaging
  • Cloud Routing
  • Coaching
  • Scripting/ Surveying/ Call Flow
  • Presence
  • Dialer
  • Proactive Customer Care
Integrations:

CRM

  • Salesforce
  • Limelight

WFM

  • AC2
  • Pipkins
  • Aspect

Other

  • Orderlogix
  • Any HTTP-based survey/VOC solution
  • Custom Cloud APIs