September 22, 2014888.965.1588info@connectfirst.com

Customer Service Solutions

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Create Exceptional Customer Experiences
In today’s world, providing exceptional customer service can make or break your company’s success. An estimated 83 billion dollars is lost annually due to poor customer service.  Having support in place to take customer requests, help customers with issues or escalate to another department is critical.  More so, having the right technology in place to enable your team is imperative.
Connect First provides all of the necessary functionality for Customer Service teams  - plus 99.99% uptime!  From key reports for the management team, or an intuitive dashboard for agents with integrations to your CRM – our cloud platform will help you elevate your business to create a consistent customer experience.
  • ACD
  • IVR
  • Skills-Based Agent Routing
  • Geo-Spatial Routing
  • Flexible On-Hold Messaging
  • DTMF (Touch Tone) Queue Events
  • Direct Agent Dialing
  • Dynamic End-Call Dispositions
  • Exception Handling
  • Third Party Transfers
  • DNIS Based Call Queues
  • DID (Direct Inbound Dial), Toll-Free, or pure SIP (VoIP) termination
  • Real Time SOAP/Web Service Data Transfers
  • Unlimited Agent States
  • Universal Queue
  • CTI
  • Automated Call-Back
  • Voicemail
  • Unified Communications
  • Conferencing
  • Call Recording
  • Surveying
  • Historical Reporting
  • Real-Time Reporting
  • Email
  • Chat
  • Instant Messaging
  • Cloud Routing
  • Coaching
  • Scripting
  • Presence
  • Quality Monitoring
  • Dialer
  • Proactive Customer Care

CRM

  • Salesforce
  • Limelight

WFM

  • AC2
  • Pipkins
  • Aspect

Other

  • Orderlogix
  • OrderMotion
  • Any HTTP-based survey/VOC solution
  • Custom Cloud APIs
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