Secure customer connections in the cloud with Connect First

Secure your contact center. More than ever security is a priority.  Being in an industry where confidential transactions take place every second whether online or over the phone, it is pertinent to have a system in place not only to ensure a quality connection to your customers, but a secure one.  From banking to collections to financial advisors and mortgage, the finance industry is critical to support so many day to day activities for many – why not make it easy?

Contact Center’s IVR System

Connect First has taken all of the steps to ensure your contact center has the right connection.  We have taken the steps to complete Level 1 PCI Certification and our Integrity Office ensures that all of the highest security standards are in place elsewhere.  Additionally, have the confidence that your customers can get to the right agent at the right time through ACD functionality.  Leave the contact center expertise to us so you can focus on your business.

The Specs:
  • ACD
  • IVR
  • Level 1 PCI Compliance
  • Skills-Based Agent Routing
  • Geo-Spatial Routing
  • Flexible On-Hold Messaging
  • DTMF (Touch Tone) Queue Events
  • Direct Agent Dialing
  • Dynamic End-Call Dispositions
  • Exception Handling
  • Third Party Transfers
  • DNIS Based Call Queues
  • Unlimited Agent States
  • Universal Queue
  • CTI
  • Automated Call-Back
  • Voicemail
  • Unified Communications
  • Conferencing
  • Call Recording
  • Historical Reporting
  • Real-Time Reporting
  • Email
  • Chat
  • Instant Messaging
  • Cloud Routing
  • Coaching
  • Scripting / Call Flow / Survey
  • Presence
  • Dialer
  • Proactive Customer Care
Integrations:

CRM

  • Salesforce
  • Limelight

WFM

  • AC2
  • Pipkins
  • Aspect

Other

  • Orderlogix
  • Custom Cloud APIs
  • Any HTTP-based survey/VOC solution