Connecting donors from creative to call center with Connect First
Your business relies on the charitable contribution or volunteer efforts from individuals who believe in your cause. While technology has made it possible to connect in many ways, donors still want to be able to speak with a person at your organization over the phone. A cloud contact center will help you connect with your donors. Connect First has spent years working with large non-profit organizations such as the World Wildlife Fund, Wounded Warrior Project and ASPCA.
Connect First’s contact center solutions for Fundraising makes it possible to connect with donors on a whole new level. When donors come in contact with your ad and call to make a donation, they will always find a qualified person to speak with on the other end. Additionally, the out-of-box reports and real-time statistical data give your organization total transparency with your in-house or outsourced contact center.
Do You Have Outbound Fundraising Campaigns?
If you have an outbound volunteer or grassroots campaign, Connect First has the dialing system that scales quickly and is compliant. The intuitive interface also helps your volunteers get trained quickly, so they can get your message out.
- Cloud Routing
- Skills-Based Agent Routing
- Geo-Spatial Routing
- Flexible On-Hold Messaging
- DTMF (Touch Tone) Queue Events
- Direct Agent Dialing
- Dynamic End-Call Dispositions
- Exception Handling
- Third Party Transfers
- DNIS Based Call Queues
- DID (Direct Inbound Dial), Toll-Free, or pure SIP (VoIP) termination
- Real Time SOAP/Web Service Data Transfers
- Unlimited Agent States
- Universal Queue
- Automated Call-Back
- Unified Communications
- Call Recording
- Historical Reporting
- Real-Time Reporting
- Instant Messaging
- Script Builder
- Automated List Loading
- Custom Cloud APIs
- Any HTTP-based survey/VOC solution