Kick start your Campaigns with cloud solutions for Sales & Lead Generation with Connect First

Connect First’s contact center solutions for Sales & Lead Generation teams brings together the best features for finding new leads and delivering improved results on campaigns. You will be able to streamline your process with enhanced efficiencies that allow you to capture new lead information quickly and easily create and modify campaigns and scripts. You will also get deep visibility into all aspects of sales and lead generation activities with the reporting capabilities built into the platform.

Contact Center Cloud Solutions for Sales & Lead Generation

With the CRM integrations and fast script creation you will be able to increase agent productivity and the profitability of your center. The sales and lead generation solutions also offer Connect First Safe for all of you Compliance needs, including: Internal Whitelist Management Tool, Cell Phone Scrubbing, Custom Rescrub Settings, and DNC regulatory compliance.

The Specs:
  • Predictive Dialer
  • IVR and Outbound Tools
  • Scripting Builder
  • Recording
  • Historical Reporting
  • Real-Time Reporting
  • Surveying
  • Coaching
  • Live-Monitoring
  • Real-time List Manager
  • Automated Call-Back
  • DNC Compliance
  • Quality Monitoring
  • TCPA Compliance
  • Dashboard Reporting
  • Call transfer
  • Call hold
  • Call conferencing
  • Voicemail
  • Unlimited Agent States
  • Supervisor/Admin barge-in support
  • Email
  • Chat
  • Instant Messaging
  • Proactive Customer Care
  • Automated List Loading
Integrations:

CRM

  • Limelight
  • SalesForce

Order Management

  • Orderlogix
  • OrderMotion

Other

  • Aspect
  • AC2
  • Pipkins
  • Custom Cloud APIs
  • Any http-based survey/VOC solution