November 24, 2014888.965.1588info@connectfirst.com

Technical Support Solutions

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Tech Support in the cloud never looked so good
Delivering exceptional technical support is a necessity in this day and age. Customer experiences can be the deciding factor between two competing companies. Quick responses to calls as well as first call resolution can save a call center both problems and money. In addition, uptime is an equally critical factor in your contact center solution.
Customers choose Connect First not only for our products and services but also for our exceptional support team. In addition, we achieve 99.99% uptime…reliably.  In choosing Connect First for your technical support solutions, you can be confident that our team will aid you in a consultative way and help you build the best technical support team ever.
  • ACD
  • IVR
  • Skills-Based Agent Routing
  • Geo-Spatial Routing
  • Flexible On-Hold Messaging
  • DTMF (Touch Tone) Queue Events
  • Direct Agent Dialing
  • Dynamic End-Call Dispositions
  • Exception Handling
  • Third Party Transfers
  • DNIS Based Call Queues
  • DID (Direct Inbound Dial), Toll-Free, or pure SIP (VoIP) termination
  • Real Time SOAP/Web Service Data Transfers
  • Unlimited Agent States
  • Universal Queue
  • CTI
  • Automated Call-Back
  • Voicemail
  • Unified Communications
  • Conferencing
  • Call Recording
  • Surveying
  • Historical Reporting
  • Real-Time Reporting
  • Email
  • Chat
  • Instant Messaging
  • Cloud Routing
  • Coaching/Monitoring
  • Call Flows
  • Presence
  • Quality Monitoring
  • Dialer
  • Proactive Customer Care

CRM

  • Salesforce
  • Limelight

WFM

  • AC2
  • Pipkins
  • Aspect

Other

  • Orderlogix
  • Custom Cloud APIs
  • Any HTTP-based survey/VOC solution
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