The development of the Connect First platform is perhaps one of the company’s strongest assets. Built from the ground up, Connect First’s ACD (automatic call distributor) was designed to meet the growing challenges in today’s contact center: prioritizing inbound call traffic. By examining the industry, understanding the challenges call center leaders must meet to adhere to key performance metrics and working one-on-one with each client in a consultative approach, the Connect First platform was developed to ensure efficiency and effectiveness through Software as a Service (SaaS) delivery in the dynamic contact center environment.
Today’s companies need to be able to do more with less – a concept especially true within the contact center. Through SaaS delivery, Connect First supports contact center customers throughout the world with innovative technologies to address dialing, routing, monitoring, disaster recovery and more. And, if a contact center client needs a functionality that isn’t available on the Connect First platform, serious consideration is given to additional development. If the proposed development would benefit the greater Connect First community, it will likely be added to the platform. This approach to customer care is just one more reason why Connect First is the fastest growing provider of hosted contact center solutions.