With Best of Breed Technology, Connect First enables the replacement, augmentation or enhancement of existing hardware and infrastructure. The hosted approach to Connect First technology ensures the delivery of powerful interface tools and seamless integration with existing CRM packages. Keep existing wiring or replace with Ethernet connectivity to each agent seat with transport mechanism independence.
Once the call center platform is in place, agents located in-house, off-site or at home can lower their costs, expand their business and easily scale the solution to handle volume spikes. When call overflow occurs, cross-center routing ensures partnerships with other call centers maintaining tight control over all call routing. All telephony equipment is directly controlled through middleware integration, allowing you to easily maintain and exploit existing carrier contracts.