Compliant dialer technology to drive revenue growth

Driving successful telemarketing and telesales activities demands the integration of market-leading hosted dialer technology. Our cloud-based outbound solutions allow you to guide your leads through our dynamic loader. Once your agents log on, they can immediately begin connecting with customers by answering their calls. Our outbound dialer ensures you get all the benefits of an on-premises dialer eliminating the delays, headaches, and costs.

With our dialer technology you can reach more of your sales leads faster thus increasing agent outbound efficiency up to 20 times compared with manual dialing. This can also result in converting more leads into sales. Our virtual dialers automatically filter out busy signals, answering machines, no-answers, and fax machines ensuring your agents only spend time on live answers thus maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time analytics, and granular dialing campaign controls give you complete management over your outbound call center.

Features

  • Flexible List Loading
  • Custom Scheduling
  • Custom Scripting
  • Automated Time Zone Support
  • Call Progress Detection
  • Call Recording
  • Answering Machine Detection
  • Custom Caller-ID
  • Dynamic End-Call Dispositions
  • Real Time SOAP/Web Service Data Transfers

Integrations

CRM
  • Salesforce
  • Limelight
WFM
  • AC2
  • Pipkins
  • Aspect
Other
  • Orderlogix
  • Custom Cloud APIs
  • Any HTTP-based survey/VOC solution

Resources

The U.S. Contact Center Decision-Makers’ Guide

The “US Contact Center Decision-Makers’ Guide (2013 – 6th edition)” is the major annual report studying the performance, operations, technology and HR aspects of US contact center operations.Read more –

Dialer Solution Brief

Calling campaigns are easily managed with the power of the predictive dialer. Connect First allos the cloud contact center to streamline operations regardless of industry.
Read more –

The Contact Center’s Guide To The Tcpa Legislation

A seminar discussing TCPA legislation, giving helpful tips for complying with the requirements.
Read more –

What Really Happened With TCPA?

A Google hangout with top industry professionals and legal counsel to discuss the aftermath of the new TCPA regulations that went into effect on October 16, 2013.
Read more –

Telephone Consumer Protection Act (TCPA) Guide For Contact Centers

This guide is intended to provide a concise summary of the TCPA statute and related regulations, and explain the new rules and their known impacts on enterprises (the organizations making the outbound contact) and recipients (people on the receiving end of the interactions).
Read more –

Why You Should Take Your Outbound Contact Center To The Cloud

Whether calls are made for fund-raising purposes, telemarketing or sales calls, an outbound contact center is the one-stop shop to connecting companies to their constituents or customers.
Read more –