Reporting Studio

Connect First Reporting Studio empowers you to make critical contact center operations decisions with accuracy. Customizable tools allow you to measure performance, gain operational insights, and improve your KPIs.

Get the Complete Picture

With Reporting Studio’s advanced historical reporting you get the complete picture of the overall performance of your contact center. Our standard reports show the information required to make decisions critical to the ongoing success of your contact center. With ad-hoc analysis you can report yearly progress and make data-based, strategic business decisions.

Start monitoring your contact center performance today, because you can’t improve what you don’t measure. Leverage Reporting Studio to make critical decisions with confidence.

  • Contact center KPIs
Key Features
  • Customizable Reports
  • Customizable Dashboards
  • Drag-and-drop functionality
  • Canned Reports
  • Agent KPIs
  • Manager KPIs
  • Supervisor KPIs
  • Report Templates
  • Historical Data
  • Mobile Capabilities
  • SLA Adherence
Metrix
Resources
DMG’s 2013-2014 Cloud-Based Contact Center Infrastructure Guide

The experienced cloud-based vendors know how to keep their platforms up and running without unexpected downtime and service disruptions, or the need to take their solutions down to make application upgrades. This is just a partial list of capabilities expected from effective cloud-based contact center infrastructure vendors.
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The Move To Cloud-Based Call Centers Is Gaining Ground

Cost reductions and improved performance are two equally important targets companies today are trying to achieve. While improving performance often comes with a price tag, using solutions found in the cloud is proving invaluable to companies looking for a better alternative to traditional call centers. Cloud-based contact centers aren’t only more affordable, they also offer efficiencies and flexibility.
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Cloud Systems Adapt Quickly To Change

In the last 3.5 years, there has been significant change to cloud infrastructure as well as the adoption rates in call centers.
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The ROI of Agent Engagement

This infographic includes: findings from recent studies reinforcing the critical need for engaged agents in the contact center and seven surefire ways to elevate agent engagement.
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Solution Brief – Reporting Studio

Reporting in the contact center is critical to measure performance against expectations. The Connect First cloud-based contact center platform integrates extensive Detail Data Reporting to support these initiatives and provide a clear picture of historical and current activity.
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Executive Guide To Cloud-Based Contact Centers

Contact centers are the primary customer touch point for companies of all sizes. Whether a contact center is a formal operating environment with as few as 50 or as many as 20,000 agents.
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