July 4, 2015888.965.1588info@connectfirst.comSchedule A Call

Reporting Studio

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Business Intelligence Simplified

Connect First Reporting Studio empowers you to make critical contact center operations decisions with speed and accuracy. Customizable tools allow you to measure performance, gain operational insights, and improve your KPIs.

Get the Complete Picture

 

With Reporting Studio’s advanced historical reporting and near-real time reporting you get the complete picture of the overall performance of your contact center. Our standard reports show the up-to-date information required to make decisions critical to the ongoing success of your contact center. With business intelligence and ad-hoc analysis you can report yearly progress and make data-based, strategic business decisions.

Start monitoring your contact center performance today, because you can’t improve what you don’t measure. Leverage Reporting Studio to make critical decisions correctly and quickly.

Key Features
  • Customizable Reports
  • Customizable Dashboards
  • Drag-and-drop functionality
  • Canned Reports
  • Agent KPIs
  • Manager KPIs
  • Supervisor KPIs
  • Report Templates
  • Historical Data
  • Real-Time Data
  • Mobile Capabilities
  • SLA Adherence
Integrations
  • Salesforce
  • Limelight
  • Aspect
  • AC2
  • Pipkins
  • Orderlogix
  • Custom Cloud APIs
  • Any HTTP-based survey/VOC solution
Resources
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