April 20, 2015888.965.1588info@connectfirst.comSchedule A Call

Reporting Studio

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Business Intelligence Simplified

Reporting Studio gives you all the tools necessary to review and measure performance, gain insights, share success with upper management and take action when real-time key performance indicators (KPIs) are not hitting goals. With the easy to use and highly customizable Reporting Studio you can become the supervisor you have always dreamed of being. Reporting Studio is business intelligence simplified.
Reporting Studio was created based on industry best practices in order to ensure an environment where supervisors and managers can review KPIs and act on insights to improve the efficiency of their contact center.

Get the Complete Picture

With Reporting Studio’s advanced historical reporting, near-real time and realtime reporting you can get the complete picture of the overall performance of your contact center. With over 100 standard reports based on industry best practices and a customizable interface you will have the up-to-date information required to make critical contact center operations decisions.

 

Plan for a Successful Future

Using intuitive and customizable applications you can determine changes that need to be made to ensure the ongoing success of your contact center. With business intelligence and ad-hoc analysis you can report yearly progress and plan better for the upcoming years.

Key Features
  • Customizable Reports
  • Customizable Dashboards
  • Drag-and-drop functionality
  • Canned Reports
  • Agent KPIs
  • Manager KPIs
  • Supervisor KPIs
  • Report Templates
  • Historical Data
  • Real-Time Data
  • Mobile Capabilities
  • SLA Adherence
Integrations
  • Salesforce
  • Limelight
  • Aspect
  • AC2
  • Pipkins
  • Orderlogix
  • Custom Cloud APIs
  • Any HTTP-based survey/VOC solution
Resources
Contact Us

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