“Connect First has taken significant steps to ensure the TCPA Safe Mode Solution is entirely segregated from equipment that is capable of autodialing telephone numbers. This includes the mandatory use of separate accounts/logins and separate servers. Calls made by customers using the TCPA Safe Mode Solution are not made using a different “mode” on a predictive dialer; rather, they are made by entirely different equipment. As such, we deem the capacities of other Connect First products irrelevant when determining whether the TCPA Safe Mode Solution is an ATDS.”

Nick Whisler, MacMurray, Petersen & Shuster LLP

Click here for more information on the June 26, 2015 FCC ruling.

Safe Mode is completely decoupled from the outbound architecture; calls to cell phones cannot be placed except in a manual mode. List loading and Campaign

Management for SAFE Mode are almost identical to our normal preview dialer, but completely separate from the Predictive Dialer making it a safe application. All Inbound functionality is preserved in SAFE Mode.

There is no need to retrain your agents for this new functionality. The Connect First Safe Mode Agent Interface is identical to the current Agent Interface with one exception, the Connect First Safe Outbound Form. This form works just like the Preview Dial Form – Agents can search for records, view record history (if enabled), and opt to dial a record.

Features

  • New Connect First Safe Mode

Store numbers in the whitelist as well as the date the consent is due to expire. If an expiration date is used, the number will no longer be pre-scrubbed after the expiration date.

  • New Whitelisting Management Tool

Global whitelisting, custom tagging options, manual input, upload a file of whitelisted numbers, quick search and advanced search for a whitelisted number, and expiration date for consent.

  • New Cell Phone Scrubbing*
  • New Custom Rescrub Options

More options allowing you to dictate how often a list should be scrubbed.

  • DNC Management Tool
  • ACD
  • Unlimited Agent States
  • CTI
  • Unified Communications
  • Conferencing
  • Call Recording
  • Quality Management
  • Workforce Management
  • Surveying
  • Historical Reporting
  • Real-Time Reporting
  • Chat

* Indicates that there will be extra charges incurred.

Integrations

CRM
  • Salesforce
  • Limelight
WFM
  • Aspect
  • AC2
  • Pipkins
Other
  • National DNC Integration with Compliance Point*
  • Orderlogix
  • Custom Cloud APIs
  • Any HTTP-based survey/VOC solution

 

* Indicates that there will be extra charges incurred.

Resources

Why You Should Take Your Outbound Contact Center To The Cloud

Whether calls are made for fund-raising purposes, telemarketing or sales calls, an outbound contact center is the one-stop shop to connecting companies to their constituents or customers. There are perks for on-premise and off-premise solutions, but an increasingly large number of companies are going virtual for their outbound contact centers and choosing a SaaS, cloud-based service.
Read more –

Safe Mode Solution Brief

Connect First SAFE Mode helps your contact center remain compliant. This new account type uses a new outbound server architecture that does not have access to Predictive, Preview, or Power Dialing and therefore is able to safely dial cell phone numbers via an Agent Click-To-Dial request.
Read more –

Cloud Systems Adapt Quickly To Change

In the last 3.5 years, there has been significant change to cloud infrastructure as well as the adoption rates in call centers.
Read more –

The Contact Center’s Guide To The Tcpa Legislation

TCPA legislation, and helpful tips for complying with the requirements.
Read more –

Building An Excellent Relationship With Your Cloud-Based Contact Center Infrastructure Vendor

Traditional on-premise support best practices are not effective in the cloud world. The emphasis is no longer on how quickly a vendor can respond and fix a problem, but rather on keeping the platform up and running without any service degradations or disruptions.
Read more –

Telephone Consumer Protection Act (TCPA) Guide For Contact Centers

This guide is intended to provide a concise summary of the TCPA statute and related regulations, and explain the new rules and their known impacts on enterprises (the organizations making the outbound contact) and recipients (people on the receiving end of the interactions).
Read more –

What Really Happened With TCPA?

A Google hangout with top industry professionals and legal counsel to discuss the aftermath of the new TCPA regulations that went into effect on October 16, 2013. Join contact center vendors, implementers, lawyers and fellow industry professionals in this digital roundtable.
Read more –