Products & Services

Real Time Telemetry

Call Center Best Management Practices

Having access to real time streaming data is critical to efficiently and effectively managing your call center operations. The informative and intuitive real-time call statistics allows you to respond instantly to the demands of your clients. Advanced contact center technology, such as fully integrated call monitoring and visual alerting, helps you achieve the highest possible level of call center quality assurance and customer service. Our real-time telemetry engine is unmatched in the hosted call center market.

Telemetry Interface for Outbound/Inbound Call Centers

Inbound Telemetry - Provides you a snapshot of all your inbound queues. Quickly see how many calls are in queue, the max hold time, and how many call center agents are currently staffed to handle the inbound phone calls.

Outbound Telemetry - View the number of call center agents currently working any telemarketing campaign. See the current day performance of the campaign broken down by call result categories.

Call Center Agent Telemetry - Quickly monitor the state of all logged on agents. See all information about the agent's current log on session, including calls-handled, RNAs, work time, etc. Initiate telephone monitoring sessions and real-time chat.

 

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