Call Center Week IQPC

Jan 26-29, 2016

Orlando, FL

The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve world class call center status. The event will include 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking. Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results

Webinar: TCPA Compliance

February 24th, 2015 1-2PM ET

Featuring Ryan Thurman of Contact Center Compliance.
Discussion Topics:
• TCPA overview
• 2015 TCPA review and lessons learned
• 5 Tips to remain TCPA compliant
• 20 minute Q&A with TCPA experts

Webinar: Ten Tips for Better Reporting in Your Contact Center

March, 2015 1-2PM ET

Featuring Rob Schneider, VP of Customer Success at Connect First.
Discussion Topics:
• Contact center reporting overview
• Contact center KPIs
• 10 Tips for better contact center reporting
• 20 minute Q&A with reporting experts

Professional Association of Customer Experience

April 3-6, 2016

Orlando, FL

Each Spring the PACE Annual Convention brings together Industry executives from around the globe for high powered networking and business development coupled with cutting edge educational content all in a fabulous resort location.

Whether you are a seasoned professional looking for the latest best practices to make your business more efficient, compliant and profitable; or an industry supplier looking for great new opportunities for business growth, the PACE convention is the place for you.

ICMI Contact Center Expo and Conference

May 10-13, 2016

Long Beach, CA

Produced by ICMI, the Contact Center Expo & Conference (formerly ACCE) is the leading global gathering for the contact center industry. It’s known worldwide as the essential forum for educational growth, networking, and sharing of proven best practices.

AIRS Conference

May, 2016

AIRS is a professional association of more than 5000 individuals and organizations, supporting 28 state and regional affiliates, the international voice of Information and Referral (I&R) and the driving force behind the delivery of high quality I&R services. AIRS is the sole source for standards, accreditations and certifications for the community information and referral sector a leader in the development of the 2-1-1 movement that has transformed access for human services, in partnership with 211US and United Way Worldwide.

The Mission of AIRS is: “To provide leadership and support to its members and Affiliates to advance the capacity of a Standards-driven Information and Referral industry that brings people and services together.”

Call Center Week IQPC

June 27-July 1, 2016

Las Vegas

The largest event with senior level practitioner speakers providing real world insight on what it takes to achieve world class call center status. The event will include 6 Keynotes; 32 Unique Tracks, 9 Workshops; 2 Master Classes, 2 Site Tours and a dozen hours of Networking. Expansive Exhibit Hall, allowing attendees to better evaluate the latest product & service offerings that will improve your operations and results