Driving successful telemarketing and telesales activities demands the integration of market-leading hosted dialer technology. Connect First’s cloud-based outbound solutions allow you to guide your leads through our dynamic loader. Once your call center agents log on, they can immediately begin connecting with live customers answering their calls. Our outbound dialer ensures you get all the benefits of the on-premise dialer, eliminating the delays, headaches and costs.
With Connect First, you can reach more of your sales leads faster, increase agent outbound efficiency up to 20 times compared with manual dialing and convert more sales opportunities. Our virtual dialers automatically filter out busy signals, answering machines, no-answers and fax machines, ensuring your agents only spend time on live answers, maximizing their productivity. Our full, rich suite of CDR reporting tools, real-time statistical data and granular dialing campaign controls give you complete management over your outbound call center.
Supported Dialing Modes
Predictive Dialer - The Connect First predictive dialing engine will maximize all call center agent productivity as proprietary dialing algorithms are combined with highly effective call progress detection to ensure your agents are always working. Thousands of call center agents are supported simultaneously on the Connect First predictive dialer, can your six figure legacy premise-based device keep up?
The Connect First Predictive Dialer is designed to boost your productivity. Leveraged as a standalone module or a fully blended application, you can streamline your operations with a true predictive algorithm and real-time statistical data to effectively manage any campaign. Our award-winning predictive dialer technology helps you maximize your ROI, whether you aim to fill a sales pipeline, fundraise, pitch a product or lead a grass-roots movement.
A complete SaaS solution, the Connect First Predictive Dialer offers the key benefits that allow you to reduce costs while you simplify deployment.
Enjoy the benefits of our Predictive Dialer:
- Quick and easy campaign deployment
- Real-time remote monitoring
- VoIP-based to reduce cost
- Barge-in capabilities
- Enhanced agent productivity
- Call tracking and recording
- Regulatory compliance maintained
- Multi-site campaign management
- No equipment to support/maintain
- Inbound/Outbound call blending
- Change agent count on demand
- Advanced scripting capabilities
- Predictive and Preview dialing
- CRM integration
- Comprehensive Campaign Management
- Easy list uploading
- Remote agent support
- National/State/Cell DNC scrubbing
- True predictive dialing algorithm
- Call activity reporting
- Answering machine detection
- FTCSAN Integration
- High quality B2B preview dialing
- Timezone based dialing rules
Preview - With the Connect First virtual preview dialer, your virtual call center agents can preview leads and review lead history prior to launching the dialer. Our system retains a significantly high contact quality level, while increasing efficiency and providing accountability for all communications. Simply click the “dial” button and your agents are connected with the lead of their choice.
Broadcast - Pre-recorded messages are sent directly to the customer base as you gather important statistics and results in real-time, more effectively managing your outbound call center campaign.
Click to Talk/ Click to Queue - Easily convert your Web leads with a click-to-talk button placed on your website in just minutes.
Key Outbound Dialer Features
Flexible List Loading - Source lists can be provided in any format, including TAB, CSV, Excel, etc. Columns are mapped dynamically with the Connect First intuitive interface.
Full DNC (Do Not Call) Compliance - A certified third party compliance platform is used to scrub all lists and e-mailed results are broken down by state, federal, cellular and clean leads. Your telemarketing campaign is automatically loaded with clean leads for effective launch.
Automated Time Zone Support - All leads are flagged with their respective time zone upon list load, and you configure one set of scheduling rules to ensure the system automatically dials only the valid leads for their local time zone.
Custom Scheduling - Configure multiple open/close times on a per queue basis.
Call Recording - Record every call to ensure the highest quality contact levels and call center customer service.
Call Progress Detection - Automatically filter out busy, no answer, machine, fax and intercept results.
Answering Machine Detection - Enable or disable answering machine detection based on your requirements for that particular telemarketing or telephone fundraising campaign.
Dynamic End-Call Dispositions - Configure all necessary dispositions on a per-campaign basis and assign action items (Add To DNC List, Automatically Re-Queue, Finalize Lead, Automated Warm/Cold Transfer) to third party DIDs.
Custom Caller-ID - Custom caller ID capabilities provided on a per-campaign basis.
CRM Integration - Our customized system can work with any variety of HTTP-enabled CRM packages. We will also work with you to customize a tightly integrated solution for your proprietary CRM or one that lacks HTTP support.
Custom Scripting - Create custom dynamic scripts which can guide your call center agents through properly processing each call as it is presented. Capture and store data to associate with the inbound phone call.
User Custom Scripting - Dynamic, customized scripts can guide your agents through the entire call process, while you capture and store all data associated with the inbound call.
Real Time SOAP/Web Service Data Transfers - Need hosted call center data in real-time? The Connect First system will stream your data synchronously with any standard SOAP interface, instantly capturing that critical call data.