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True Cloud
‍Built for the cloud, smart system design improves uptime, reliability, and scalability.

CF Agent
Intuitively designed platform and agent-specific metrics they can track.

CF Supervisor
‍Call and chat monitoring and coaching, and real-time reporting capabilities.

CF Analytics
Advanced analytics features to optimize your center and gain the insights.

WFO & WFM
Scheduling made easy and tools to help improve customer engagements.

Integrations
Break down data silos and keep the systems your team loves to use.

Omnichannel
Give your customers the ability to contact you by the channel of their choice.

Connect First CF Agent customer conversation UI

Engage, delight, repeat

Create better experiences for your customers with a contact center platform built for the cloud.
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For organizations of all kinds

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Small & medium-sized businesses

Built to help your medium-sized business grow
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Enterprise

Robust features for enterprise contact centers
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Business process outsourcers

Manage any organization's critical engagements
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Trusted by leading organizations to create better customer experiences

Agents are our "clients" and once they get used to Connect First, they really like it better than the previous system.

Marshall Taylor, Manager, Development Operations, Path Forward

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Marshall Taylor, Manager, Development Operations, Path Forward

Agents are our "clients" and once they get used to Connect First, they really like it better than the previous system.

Marshall Taylor, Manager, Development Operations, Path Forward

Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.

Morgan Thompson, Director of Customer Experience, GradGuard

Connect First is the first platform that has truly seemed interested in our success as much as their own. No matter the situation to this point, Connect First has risen to the occasion.

Jon Porter, ITM Marketing

The software continues to evolve and adapt to our growing industry needs while providing a cloud-based VoIP set up.

Jeffrey Berris, Account Manager, Centah Inc.

I am not sure I've found something that I dislike about this software. It's really easy to use and set up and all of the reports that you run are really accurate.

Danixa Beltre Silverio, Operations Supervisor, Ecco Outsourcing Group

Product Features

Powerful performance in a single platform

Connect First True Cloud icon
True Cloud Architecture

Built for the cloud, smart system design improves uptime, reliability, and scalability.

Connect First CF Agent icon
CF Agent

Intuitively designed platform and agent-specific metrics they can track.

Connect First CF Analytics icon
CF Analytics

Advanced analytics features to optimize your center and gain relevant insights.

Connect First CF Supervisor icon
CF Supervisor

Call and chat monitoring and coaching with real-time reporting.

Connect First Integrations icon
Integrations

Break down data silos and keep the systems your team has learned to use.

Connect First WFO & WFM icon
WFO & WFM

Scheduling made easy and tools to help improve customer engagements.

Connect First Omnichannel icon
Omnichannel

Give your customers the ability to contact you by the channel of their choice.

Customer SUccess Stories

Proven contact center results

CaptureNet

CaptureNet found the freedom and data access they needed to take control of their contact centers and improve their customer service quality and results.

ViaSource Solutions

ViaSource used Connect First's contact center platform to remove human error from their workflows and improve their contact center efficiency.

Black Swan

Black Swan used Connect First's contact center software to improve operations and offer the dependable crisis management support their customers need.

See more success stories

Become a partner, grow your business

Connect with a complete end-to-end cloud contact center platform and help businesses improve their contact centers and customer experiences.

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See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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