Give your customers a better experience with a highly customizable platform built for the way your agents work with the highest uptime in the industry all backed by an anything-is-possible team.
Highly-customizable,
flexible platform
99.999% uptime — the
highest in the industry
With you every-step-of-the
-way implementation
Good call center software does a few things well. Superior contact center software is built with
intention, with the customer’s needs always in mind.
100% Open API
Anything our platform can do, you can do through our APIs — configuration, reporting, campaign management, agent state management, and more.
Carrier Redundancy
We are a RespOrg and our Toll-Free routing includes multiple tier-1 vendors to ensure 100% of calls are answered. Local DIDs are also sourced from multiple tier-1 vendors, and outbound origination is guaranteed via 10+ redundant — high-performance — routes.
Unmatched Uptime
We define stability and reliability, and the numbers speak for themselves: In 2016 we delivered greater than 99.999% uptime — higher than any other platform on the market.
Data Integrity & Security
We run continuous off-site backups and employ real-time data replication, and all of our core databases are deployed in industry-standard HA topology, ensuring your data is always accurate, up-to-date, and of course, always safe.
Innovative Interface
100% HTML5 and JavaScript, with no additional software to install and a fully integrated, secure, WebRTC-based softphone.
Smart Architecture
Our platform was built from the start as the only true, fault-tolerant, CCaaS contact center solution on earth. Leveraging the AWS infrastructure, we use an Active-Active-Active deployment model, where every component of our platform is clustered and geographically diverse.
A complete solution for any program large, small, simple or complex. World class technology. World class customer support. World class people. Period.
Kenneth King — CliniCallRN
I have nothing but good things to say about Connect First. The training, quality of their customer service and the resources available have been outstanding.
Connie Janda — Empathia
My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility.
Lee H. — The Heller Group
Modern contact centers can be complicated. Our solutions are not. Our team thrives on building elegant solutions to complex problems and delivering them to you in a flexible, manageable platform that adapts to your needs. Partner with us and learn why we're unsurpassed in the industry in customer service, uptime, and reliability.