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CLOUD PERFECTED

CONTACT CENTER SOLUTIONS BUILT FOR RELIABILITY AND EASE OF USE

We intentionally bring together stability, reliability, functionality, and unmatched support to create a superior platform that empowers you to build a world-class call center. Finally, worry-free solutions you can trust.
99.99999 Uptime
 

Unmatched Uptime

Our highly available architecture is geographically redundant with no single point of failure, and our unmatched uptime — the highest in the industry at 99.999% — is proof of our successful dedication to stability and reliability.

Smart Implementation
 

Smart Implementation

We ask, listen, and learn so we can get you up and running faster. Our accurate scoping and speedy implementation translates into a rapid, error-free launch that lowers your investment costs and provides real value from Day One.

Award Winning Support
 

Award-Winning Support

Our highly trained account managers, technicians, and platform enthusiasts have one goal: to deliver comprehensive solutions with heart. Our first response time is less than three minutes, and our full resolution time averages less than 48 hours from start to finish.

24-7 InTouch
Carnival Cruise Lines
iPacesetters
United Way

BUILT FOR ALL YOUR RIGHT REASONS

Good call center software does a few things well. Superior contact center software is built with
intention, with the customer’s needs always in mind.

API
 

100% Open API

Anything our platform can do, you can do through our APIs — configuration, reporting, campaign management, agent state management, and more.

 
Redundancy
 

Carrier Redundancy

We are a RespOrg and our Toll-Free routing includes multiple tier-1 vendors to ensure 100% of calls are answered. Local DIDs are also sourced from multiple tier-1 vendors, and outbound origination is guaranteed via 10+ redundant — high-performance — routes.

Uptime
 

Unmatched Uptime

We define stability and reliability, and the numbers speak for themselves: In 2016 we delivered greater than 99.999% uptime — higher than any other platform on the market.

 
Security
 

Data Integrity & Security

We run continuous off-site backups and employ real-time data replication, and all of our core databases are deployed in industry-standard HA topology, ensuring your data is always accurate, up-to-date, and of course, always safe.

HTML5
 

Innovative Interface

100% HTML5 and JavaScript, with no additional software to install and a fully integrated, secure, WebRTC-based softphone.

 
Architecture
 

Smart Architecture

Our platform was built from the start as the only true, fault-tolerant, CCaaS contact center solution on earth. Leveraging the AWS infrastructure, we use an Active-Active-Active deployment model, where every component of our platform is clustered and geographically diverse.

 

OUR REPORT CARD

(We've always been the overachiever type)

99.999%

Uptime

97%

Customer Retention Rate

25%

Avg. Customer Savings

WHAT OUR CUSTOMERS ARE SAYING

A complete solution for any program large, small, simple or complex. World class technology. World class customer support. World class people. Period.

Kenneth King — CliniCallRN

I have nothing but good things to say about Connect First. The training, quality of their customer service and the resources available have been outstanding.

Connie Janda — Empathia

My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility.

Lee H. — The Heller Group

GET STARTED TODAY

Modern contact centers can be complicated. Our solutions are not. Our team thrives on building elegant solutions to complex problems and delivering them to you in a flexible, manageable platform that adapts to your needs. Partner with us and learn why we're unsurpassed in the industry in customer service, uptime, and reliability.