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Connect First CF Agent customer conversation UI

Proactively engage, delight, repeat

Effectively connect with current and prospective customers and create better experiences with a contact center platform built for the cloud.
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For organizations of all kinds

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Small & medium-sized businesses

Built to help your medium-sized business grow
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Enterprise

Robust features for enterprise contact centers
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Business process outsourcers

Manage any organization's critical engagements
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Trusted by leading organizations to create better customer experiences
Automatic Dialer

Automatic Dialer

Ensure agents work more effectively with automatic dialing software

Make outbound calling initiatives go smoother with an intelligent auto dialer. RingCentral Voice can support you, whether you need:

  • a predictive dialer that calls customers continuously and automatically connects them to the next available agent
  • a progressive dialer to call numbers in sequence as soon as an agent is ready for another call, or
  • a preview dialer to allow agents to see helpful information for customer engagement

This solution follows TCPA dialer compliance and standards, protecting consumer rights so you only connect with people who are open to speaking to telemarketers.

Agents are our "clients" and once they get used to Connect First, they really like it better than the previous system.

Marshall Taylor, Manager, Development Operations, Path Forward

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Marshall Taylor, Manager, Development Operations, Path Forward

Agents are our "clients" and once they get used to Connect First, they really like it better than the previous system.

Marshall Taylor, Manager, Development Operations, Path Forward

Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.

Morgan Thompson, Director of Customer Experience, GradGuard

Connect First is the first platform that has truly seemed interested in our success as much as their own. No matter the situation to this point, Connect First has risen to the occasion.

Jon Porter, ITM Marketing

The software continues to evolve and adapt to our growing industry needs while providing a cloud-based VoIP set up.

Jeffrey Berris, Account Manager, Centah Inc.

I am not sure I've found something that I dislike about this software. It's really easy to use and set up and all of the reports that you run are really accurate.

Danixa Beltre Silverio, Operations Supervisor, Ecco Outsourcing Group

Product Features

Powerful performance in a single platform

Customer SUccess Stories

Proven contact center results

iPacesetters 1

Connect First's simple, intuitive, and easy-to-use CF Agent platform allowed iPacesetters to solve software issues and improve customer interactions.

NutraScience Labs

See how we helped NutraScience set transfers automatically and increase efficiency within their contact centers.

ViaSource Solutions

ViaSource used Connect First's contact center platform to remove human error from their workflows and improve their contact center efficiency.

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Become a partner, grow your business

Connect with a complete end-to-end cloud contact center platform and help businesses improve their contact centers and customer experiences.

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See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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