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True Cloud
Built for the cloud, smart system design improves uptime, reliability, and scalability.
Outbound
Harness the power of connection to effectively engage current and future customers.
Analytics
Advanced analytics features to optimize your center and gain the insights.
Agent
Intuitively designed platform and agent-specific metrics they can track.
Supervisor
‍Call and chat monitoring and coaching, and real-time reporting capabilities.
WFO & WFM
Scheduling made easy and tools to help improve customer engagements
Integrations
Break down data silos and keep the systems your team loves to use.
Connect First CF Agent customer conversation UI

Proactively engage, delight, repeat

Effectively connect with current and prospective customers and create better experiences with a contact center platform built for the cloud.
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For organizations of all kinds

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Small & medium-sized businesses

Built to help your medium-sized business grow
See SMB solutions
Connect First enterprise solutions icon

Enterprise

Robust features for enterprise contact centers
See Enterprise solutions
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Business process outsourcers

Manage any organization's critical engagements
See BPO solutions
Trusted by leading organizations to create better customer experiences
Automatic Dialer

Automatic Dialer

Ensure agents work more effectively with automatic dialing software

Make outbound calling initiatives go smoother with an intelligent auto dialer. RingCentral Voice can support you, whether you need:

  • a predictive dialer that calls customers continuously and automatically connects them to the next available agent
  • a progressive dialer to call numbers in sequence as soon as an agent is ready for another call, or
  • a preview dialer to allow agents to see helpful information for customer engagement

This solution follows TCPA dialer compliance and standards, protecting consumer rights so you only connect with people who are open to speaking to telemarketers.

Agents are our "clients" and once they get used to Connect First, they really like it better than the previous system.

Marshall Taylor, Manager, Development Operations, Path Forward

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Marshall Taylor, Manager, Development Operations, Path Forward

Agents are our "clients" and once they get used to Connect First, they really like it better than the previous system.

Marshall Taylor, Manager, Development Operations, Path Forward

Overall the support and reporting data is what keeps me loyal to Connect First. They are an amazing company with wonderful employees.

Morgan Thompson, Director of Customer Experience, GradGuard

Connect First is the first platform that has truly seemed interested in our success as much as their own. No matter the situation to this point, Connect First has risen to the occasion.

Jon Porter, ITM Marketing

The software continues to evolve and adapt to our growing industry needs while providing a cloud-based VoIP set up.

Jeffrey Berris, Account Manager, Centah Inc.

I am not sure I've found something that I dislike about this software. It's really easy to use and set up and all of the reports that you run are really accurate.

Danixa Beltre Silverio, Operations Supervisor, Ecco Outsourcing Group

Product Features

Powerful performance in a single platform

Connect First True Cloud icon
True Cloud Architecture

Built for the cloud, smart system design improves uptime, reliability, and scalability.

Connect First CF Agent icon
Outbound Calling

Harness the power of connection to effectively engage current and future customers.

Connect First CF Agent icon
Agent Experience

Intuitively designed platform and agent-specific metrics they can track.

Connect First CF Supervisor icon
Supervisor

Call and chat monitoring and coaching with real-time reporting of your agents.

Connect First CF Analytics icon
Analytics

Advanced analytics features to optimize your center and gain relevant insights.

Connect First Integrations icon
Integrations

Break down data silos and keep the systems your team has learned to use.

Customer SUccess Stories

Proven contact center results

ViaSource Solutions

ViaSource used Connect First's contact center platform to remove human error from their workflows and improve their contact center efficiency.

iPacesetters 1

Connect First's simple, intuitive, and easy-to-use CF Agent platform allowed iPacesetters to solve software issues and improve customer interactions.

NutraScience Labs

See how we helped NutraScience set transfers automatically and increase efficiency within their contact centers.

See more success stories

Become a partner, grow your business

Connect with a complete end-to-end cloud contact center platform and help businesses improve their contact centers and customer experiences.

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See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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