Quantcast

About Connect First

We build sophisticated, reliable, and user-friendly cloud contact center software

Welcome to Connect First. We make cloud-based contact center software. But that’s just what Google’s search results say, on the inside we’re so much more. We’re a group of smart and hardworking individuals who love what we do.

History

A bit more about us

In 2005, Connect First co-founders Geoff Mina and Richard Manulkin envisioned a new approach to contact center technology. Their vision was to create a simple, reliable cloud-first contact center platform paired with unparalleled customer support.

Today, Connect First has emerged as an industry leader, shaking up the CcaaS space and pushing the limits of what contact center software should and can do.

We currently have over 500 clients worldwide and boast a 97% customer retention rate — the highest in the industry.

Leadership

Meet our team

Geoff Mina
CEO & Founder

Fearless leader, primary platform architect, and professional-grade cyclist.

Richard Manulkin
President & Founder

Core culture spokesperson, customer-relations enthusiast, and maverick guitarist.

Erika Miller
Human Resources Operations

Expert employee relations and team facilitator, head of office fun, and lover of all dogs.

Darryl McDade
VP of Product Marketing

Strategic-thinker, product guru, Connect First spirit leader and constant learner.

Rob Schneider
EVP of Customer Success

Customer happiness designer, relentless client advocate, and fantasy football MVP.

Chris Mina
Director of Engineering

Platform visionary, problem solver mastermind and road bike weekend warrior.

Andrew McLean
VP of Information Technology

Infrastructure guru, platform guardian, and moto aficionado.

Andy Taber
Technical Solutions

Technology liaison and fixer, lifelong learner, and motorcycle enthusiast.

Brian Arnett
Director of Finance & Accounting

Financial strategist, Excel ninja, and devoted Eagle Scout enthusiast and coach.

Wondering if Connect First is right for you?

Whether we’re updating our software to work better and do more or working directly with you to meet your every need, we consider people first.

Learn more

See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

Get a demo