Welcome to Connect First. We make cloud-based contact center software. But that’s just what Google’s search results say, on the inside we’re so much more. We’re a group of smart and hardworking individuals who love what we do.
In 2005, Connect First co-founders Geoff Mina and Richard Manulkin envisioned a new approach to contact center technology. Their vision was to create a simple, reliable cloud-first contact center platform paired with unparalleled customer support.
Today, Connect First has emerged as an industry leader, shaking up the CcaaS space and pushing the limits of what contact center software should and can do.
We currently have over 500 clients worldwide and boast a 97% customer retention rate — the highest in the industry.
Fearless leader, primary platform architect, and professional-grade cyclist.
Core culture spokesperson, customer-relations enthusiast, and maverick guitarist.
Expert employee relations and team facilitator, head of office fun, and lover of all dogs.
Strategic-thinker, product guru, Connect First spirit leader and constant learner.
Customer happiness designer, relentless client advocate, and fantasy football MVP.
Platform visionary, problem solver mastermind and road bike weekend warrior.
Infrastructure guru, platform guardian, and moto aficionado.
Technology liaison and fixer, lifelong learner, and motorcycle enthusiast.
Financial strategist, Excel ninja, and devoted Eagle Scout enthusiast and coach.
Whether we’re updating our software to work better and do more or working directly with you to meet your every need, we consider people first.
No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.