About US

We build sophisticated, reliable, and user-friendly cloud contact center software

Welcome to Connect First. We make cloud-based contact center software. But that’s just what Google’s search results say, on the inside we’re so much more. We’re a group of smart and hardworking individuals who love what we do.


A bit more about us

In 2005, Connect First co-founders envisioned a new approach to the contact center. Their vision was to create a simple, reliable, cloud-first contact center platform paired with unparalleled customer support. Connect First emerged as an industry leader, shaking up the CcaaS space and pushing the limits of what contact center software should and can do.

Looking to expand their existing Customer Engagement portfolio, RingCentral – a leader in cloud communications and collaboration solutions acquired Connect First in early 2019. By leveraging Connect First’s reliable, scalable, cloud-first built platform RingCentral is creating transformative customer experiences in the contact center and cloud communications space.

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No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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