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THE CONNECT FIRST INTEGRITY OFFICE

Welcome To Compliance Tools Made Easy

Whether you're interested in a solution that offers tools to help you manage TCPA and PCI compliance, or if you simply want to be sure that Protected Health Information remains, well, protected, we've got you covered with all the right tools and more.

 

PCI-DSS

TCPA

 PCI-DSS Compliance
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HIPAA

 HIPAA Compliance
 

Our Promise

At Connect First, we're committed to providing the highest level of service quality, and that extends to our own regulatory compliance and the tools we offer to support compliance. Our goal is simple: to provide configurable tools that help you manage your compliance* and maintain the highest levels of security and protection, no matter the industry.

To that end, we've created a dedicated Integrity Office whose function is to hold us accountable to best practices and standard procedures as they pertain to our products and services. Our process is simple but effective. We stay informed of industry changes as we innovate to meet — or exceed — the highest standards, and we use that knowledge to build trustworthy products that enable our customers to confidently manage their own compliance.

Our Process

We Monitor. We keep abreast of new rules, regulations, and industry best practices — not only within the telecommunications, CCaaS, and SaaS industries, but also within any industries we provide (or might provide) services to, both now and in the future.

We Evaluate. We continuously revise and reassess our compliance levels, and the compliance-supporting functionalities of our products to ensure we’re up to date on any changes or additions to industry best practices and regulatory standards.

We Fulfill. When we’ve identified new regulations, legal requirements, or areas for improvement, we immediately begin working toward maintaining and exceeding compliance, both as a company and for the products we offer that support compliance. This includes renewing certifications as needed and refining our processes and procedures to reflect and surpass industry best practices.

We support our customers in managing their own compliance within a number of areas. The most common include HIPAA, PCI, and TCPA compliance.

*Connect First makes no claims or guarantees that by using any Connect First product or service, your contact center solution will be compliant with applicable rules and regulations. It is your exclusive responsibility to ensure compliance with all applicable federal, state and local laws and rules.

HIPAA

What Is HIPAA Compliance? The Health Insurance Portability and Accountability Act is federal legislation aimed at protecting data privacy and safeguarding medical health information.

Connect First supports customers' efforts to ensure HIPAA compliance by creating custom workflows that carefully send sensitive information (Protected Health Information, or PHI) via secure channels. The process is administered using Key Workflows via Amazon Web Services (AWS).

Contact us to learn more about the tools and solutions we can provide to help you manage compliance with HIPAA privacy rules in your call center.

PCI-DSS

What Is PCI Compliance? The Payment Card Industry Security Standards Council has identified a set of data security standards for merchants aimed at safeguarding sensitive payment data during and surrounding card-based account payments.

There are four distinct levels of PCI-DSS compliance (Payment Card Industry Data Security Standards); each contingent upon the business processing a certain number of card-based transactions within a given year.

Level 1 is the highest level of PCI compliance. It requires approved vendor network scanning procedures, along with an annual review by an on-site independent auditor.

Contact centers are required to procure and maintain their own PCI-DSS certification. Since our goal at Connect First is to offer you tools to help you maintain compliance, we've taken steps to provide a top-quality PCI-compliant environment for your activities and your data. Right now, we are in the process of securing certification as a secure PCI-compliant Level 1 Provider. Contact us to learn more about our commitment to PCI compliance.

TCPA

What Is TCPA Compliance? The Telephone Consumer Protection Act aims to safeguard consumer privacy by setting restrictions around telemarketing and the use of automated dialers to registered cellular telephone numbers.

TCPA compliance is a multifaceted solution involving appropriate systems, processes, and training.

From a software perspective, the TCPA puts strict limitations on the use of an ATDS solution on certain outbound phone calls. For such calls, the TCPA requires providers to use a non-ATDS solution — one that is completely segregated from any autodialing equipment and does not have the capacity to dial or produce telephone numbers to be called using a random or sequential number generator.

Connect First offers a functional solution — SAFE Dial — that provides contact centers with tools that can help them manage TCPA compliance, while still utilizing platform tools that allow for efficiency and ease of use. Read more about our solution here.

Standards and Security Practices

At Connect First, we believe in supporting compliance not only with well-known and mandatory laws, but also with relevant regulations and industry standards and best practices that could potentially affect our customers. The products and services we offer that enable customers to manage compliance also follow a number of other supplementary standards and security practices. Here are just a few:

Standards

  • Telemarketing Consumer Fraud and Abuse Prevention Act
  • Financial Services Authority (FSA) requirements for mobile call recording
  • EDGA/EDGX Telemarketing Rules
  • National Do-Not-Call (DNC) Validation and National Do-Not-Call List Management
  • Mobile Informational Call Act of 2011
  • State-specific regulations* (Contact our Integrity Office to discuss your exact needs)
  • Telemarketing Sales Rule

Security

  • Agent access encrypted via SSL/TLS
  • Intrusion detection
  • Perimeter and host-based ACLs
  • Log-retention and aggregation
  • Business continuity
  • Application lifecycle management
  • Vulnerability testing and application hardening
  • Security and change control management
The Connect First Integrity Office is available to further discuss your needs and questions surrounding compliance management tools. Contact us to discuss how our products can help you manage compliance and keep your customers, operations, and data safe and secure.