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COMPREHENSIVE ACD

SIMPLIFY COMPLEX CALL FLOWS LIKE NEVER BEFORE

Our ACD solution can be ready to roll with minimal configuration, right out of the box.
Experience seamless call control and save time and money by fast-tracking your go-live.

Comprehensive ACD Solution

Expansive Tools

Agents no longer need multiple screens to manage caller information effectively. Our full-service solution automatically routes calls to the most qualified agent available and provides vital information on customers, enhancing their experience and increasing agent productivity.

Configure Like Never Before

Easily manage your call center’s call flow with features like skills-based agent routing, flexible scheduling, and our proprietary QueueFlow routing engine. Our ACD solution is flexible and configurable, making your call flow routing as simple or intricate as you need.

Manage Virtual Teams

Make geography irrelevant with a call distributor that reaches agents far and wide. Easily manage a team with members on every end of the continent, coaching and directing them from afar with features like agent chat, whispering, and call barge-in. And you can monitor it all while on the road from any mobile device.