Connect First provides call centers with the technology they need to automate manual processes, select calls, find user data, and even present the most-relevant sales tips as soon as a call connects. Plus, we can even do the dialing for you.
This functionality comes from our selection of feature-rich outbound auto dialer systems. Let your agents focus on customer service and sales while our systems prioritizes the tasks involved with selecting leads, matching agents to connected calls, and highlighting customer information or answers they're looking for.
Outbound dialer systems generate time and cost savings by eliminating busy signals, voicemails, fax machines, no-answers, and more. It can reduce agent frustration and lets them focus on helping customers and closing deals.
Make your sales calls smarter and faster to increase your conversion rates each day.
When people hear about how powerful our dialers are, they usually think it means a big investment in new phones and costly equipment whether they've got 100 agents or 1,000. Thankfully, that's not the case.
Our outbound dialing software is designed to work with no additional equipment to maintain, and you can scale automatically. Add or remove agents as you need, and only pair the Connect First platform for agents who are there making calls.
Your agents know that simplicity sells. We do too. With Connect First, you can expect a simple process for uploading outbound lead lists, allowing agents to log on and immediately get started. Our single-screen architecture also provides all available, relevant customer data when and where agents need it.
The entire automatic dialer software is built to feel like software your team is familiar with, increasing adoption speeds, reducing friction, and prioritizing calls. Relying on True Cloud Architecture allows us to update and improve without interfering in your team's work.
Help increase agent efficiency up to 20x compared to manual dialing and more than quadruple your outbound call volume by making it easier for your agents to call, connect, and close.
Customize your dialer system for click-to-call ease that brings traditional calling into the 21st century.
Best for callbacks, initial calls to alternative phone numbers, specialized or individual connection requirements such as callbacks and returning messages.
Dial more often with fewer errors thanks to an automatic system that intelligently predicts which agent is ready to answer the next cool the soonest.
Best for small-medium and enterprise businesses looking to improve contact rates by 30% or more and manage your leads more effectively.
Progressive dialing allows you to gain dialing efficiency with the peace of mind that your customers will be connected with a live agent, every time.
Best for lead lists where quality contact with individuals mean more than the quantity of leads being dialed.
Make research and call-selection simple so agents can focus on a personal connection for each call.
Best for business to business calling as well as high-touch interactions while still giving agents time to research the lead.