Dial and screen for numbers that are disconnected, busy, unanswered, or sent to voicemail.
Use algorithmically calculated auto-dialing to reduce agent downtime and maximize productivity
Make contact with every dial, reaching more prospects and increasing conversion rates
Customize your system to offer the scale, capabilities, and results you need
Deploy smart algorithms to find the calling patterns and dial rates that will help you do more, faster
The Engage Voice predictive dialer uses call metrics and algorithms to estimate the amount of time each agent will spend on each call to optimize agent's efforts.
By predicting the length of the call, the dialer can then automatically call the next number and have it ready for answering within seconds of the previous call's end. The predictive dialer is also designed to estimate the number of calls that will go unanswered, so it dials multiple numbers at once to ensure every agent will have a call ready as soon as they're available.
By integrating a predictive dialer system, contact centers can drastically reduce the amount of time agents spend doing tasks other than talking with leads.
Make every dial a contact, predictive dialing can increase agents' chances of holding a conversation with a live person on the other end. As they spend more time on the phone and less time distracted by less important tasks, contact centers will reap the benefits.
Outbound predictive dialing software is designed to prevent unsuccessful connections with prospects from ever reaching your agents.
An estimated 25% of contact calls lead to a successful contact, so let this dialer do the dirty work of eliminating unsuccessful calls and reduce agent downtime. Reach more prospects, gain more chances to convert a new lead into a sale, and move agents and business closer to reaching daily goals.
Whether your company has a core group of salespeople, a contact center full of agents, multiple contact centers across the country, or operates as a BPO with multiple clients, our predictive dialer offers total scalability.
Add or remove agents as needed to meet new goals without impacting dial rate or contact success. The Engage Voice dialing system is made to adjust to each contact center's individual needs. No matter how big or small your team is, our predictive dialing software can help you achieve contact center and business outcomes.