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Predictive dialer

Supercharge automated dialing with predictive dialer software

Dial and screen for numbers that are disconnected, busy, unanswered, or sent to voicemail.

Maximize agent uptime

Use algorithmically calculated auto-dialing to reduce agent downtime and maximize productivity

Increase lead connections

Make contact with every dial, reaching more prospects and increasing conversion rates

Tailor your system to your needs

Customize your system to offer the scale, capabilities, and results you need

Utilize intelligent dialing

Deploy smart algorithms to find the calling patterns and dial rates that will help you do more, faster

The next evolution in outbound calling

The Engage Voice predictive dialer uses call metrics and algorithms to estimate the amount of time each agent will spend on each call to optimize agent's efforts.

By predicting the length of the call, the dialer can then automatically call the next number and have it ready for answering within seconds of the previous call's end. The predictive dialer is also designed to estimate the number of calls that will go unanswered, so it dials multiple numbers at once to ensure every agent will have a call ready as soon as they're available.

Reduce agent downtime

By integrating a predictive dialer system, contact centers can drastically reduce the amount of time agents spend doing tasks other than talking with leads.

Make every dial a contact, predictive dialing can increase agents' chances of holding a conversation with a live person on the other end. As they spend more time on the phone and less time distracted by less important tasks, contact centers will reap the benefits.

Improve your contact rate

Outbound predictive dialing software is designed to prevent unsuccessful connections with prospects from ever reaching your agents.

An estimated 25% of contact calls lead to a successful contact, so let this dialer do the dirty work of eliminating unsuccessful calls and reduce agent downtime. Reach more prospects, gain more chances to convert a new lead into a sale, and move agents and business closer to reaching daily goals.

Scale to fit your business needs

Whether your company has a core group of salespeople, a contact center full of agents, multiple contact centers across the country, or operates as a BPO with multiple clients, our predictive dialer offers total scalability.

Add or remove agents as needed to meet new goals without impacting dial rate or contact success. The Engage Voice dialing system is made to adjust to each contact center's individual needs. No matter how big or small your team is, our predictive dialing software can help you achieve contact center and business outcomes.

Features

  • Built-in agent monitoring and coaching tools
  • Comprehensive WFO/WFM solutions
  • Seamless agent blending
  • Advanced script building
  • Configurable callback tools
  • Full suite of queue and campaign configuration tools
  • User-friendly customizable agent desktop
  • Highly configurable administrative interface
  • Easy CRM integration
  • Dynamic list loading
  • Unlimited simultaneous campaigns
  • Predictive pacing algorithms set per campaign
  • Text to speech functionality
  • Granular pass count (allows a campaign to choose time between passes or dials to a specific phone number)
  • Multi-channel IVR (interactive voice response)
  • Computer telephony integration (CTI)
  • Voice recording

See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

Get a demo