Set agents up for success by giving them the opportunity to see the next call on their list. Once they're ready to engage, they put the outgoing call into motion.
Agents can preview contact information before each call, prioritizing sales techniques
Reduce time per call and sale by being prepared for every interaction
Give your agents insight into where leads are in your funnel
Improve dialing efficiency by eliminating the need to dial
No more delays, dropped calls, or unknown opportunities
Provide your agents with the information for their next call before it's dialed.
With preview dialer, agents are able to view relevant information and prepare for their next call before engaging with the customer or prospective customer, helping calls to feel more personalized and lead to better customer engagements.
Every customer hates to repeat information, and agents dislike asking for it time and time again. With the Engage Voice preview dialer, agents can be more prepared and have a more effective and efficient call.
Agents who look at customer data before a call are able to effectively interact, anticipate questions, and address past concerns. From knowing that the customer just got back from a vacation to adapting the pitch for a manager versus the C-Suite, preview dialers make your sales simpler and more efficient.
Loyal customers want to be treated as such. So a rapid dialer such as predictive dialer wouldn't be the best choice for customer engagements that deserve a little more time and attention.
For more complex, higher-margin sales where having a customer understanding and relationship is more important than speed of dial, the Engage Voice preview dialer is a tactical approach.