Progressive dialing allows agents to view and focus on lead information and history before their contact even picks up the phone.
Increase your amount of successful contacts, maximizing the time your agents spend speaking with customers and potential leads
Automate the dialing process with technology that dials faster than people and eliminate human errors
Offers full control and awareness of compliance and compliance-adherence tools
Allow agents to view profile information and call history of the lead they're about to connect with
Quality customer interactions are the goal of every agent. They lead to more sales and happier customers.
The faster your agents can make these calls, the better your floor performs and the more revenue your contact center can bring in each month. Using Connect First's progressive dialing software, your team will connect with more leads and have more quality conversations with less time and effort required to engage each prospect.
Reap the benefits of automatic dialing without the abandoned rates. The Engage Outbound progressive dialers helps ensure each connected call is delivered to an available agent.
It only dials when agents are available, helping to increase connection rates and create better customer experiences.
The Engage Outbound progressive dialer helps contact centers increase efficiency and connections with customers.
With progressive dialing, agents never dial, reducing the risk of misdials and human errors and more time connecting with live prospects who have taken the call.