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TCPA Safe dial

Compliance supporting tools built for the cloud

Help reduce risk by using tools, technology, and best practices

Take control of your TCPA compliance

Uses human intervention, risk management, and intelligent technology to help you manage TCPA compliance across your contact centers

Streamline processes for better results

Improves productivity and operational efficiency for every agent and campaign

Leverage compliance tools

Choose the tools to mitigate your TCPA exposure

Tools built to help with  compliance and TCPA  (Telephone Consumer Protection Act)

The Telephone Consumer Protection Act (TCPA), and the FCC's implementing rules, apply several restrictions to the number of sales calls that can be made to a single number, the time of day these calls can be made, and, most importantly, how companies can use automated dialing to get in touch with consumers.

If a court finds that the solicitor willfully or knowingly violated the statute, it can award up to $1,500 for each violation. With the right tools and technology it can be easier to stay within compliances of these regulations.

Engage Voice Manual Dial

Our segregated system requiring human manual intervention and integrated to the  National DNC Registry, as well as your company's DNC list , can help you to proactively manage your compliance efforts.

With additional features, such as cell phone scrubbing and re-scrubbing, we provide key tools that help enable you to maintain compliance.

Improve your productivity

While it's important to stay compliant, you also need to maintain your contact center's efficiency and productivity. Too many cloud TCPA compliance solutions are either cumbersome, slowing productivity and limiting output, or so lightweight they don't reliably facilitate compliance. With our Engage Voice Manual Dial solution, we 've created a product that can help you to manage TCPA compliance without sacrificing your contact center's productivity.

Our compliance-supporting tools are specifically designed to streamline processes and improve your control, giving you the resources you need to manage compliance and increase productivity.

Features

  • Tools to help manage TCPA compliance
  • Cell Phone scrubbing and re-scrubbing intervals
  • Custom whitelist management
  • Litigator scrubbing
  • Standalone, physically segregated dialing module
  • Calls are dialed by agents on a one-to-one ratio
  • Human intervention required to place calls
  • API integrations
  • CRM Integrations
  • Integrated manual dialing
  • Native WebRTC-based softphone
  • DNC compliance tools
  • Real-time list manager
  • Dynamic script builder
  • Tools to manage compliance with the Financial Services Authority (FSA) requirements for mobile call recording, EDGA/EDGX Telemarketing Rules, National Do-Not-Call (DNC) Validation and National Do-Not-Call List Management, Mobile Informational Call Act of 2011, State-specific regulations* (Contact our Integrity Office to discuss your exact needs), and Telemarketing Sales Rules

See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

Get a demo