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FINANCIAL SERVICES CALL CENTER SOLUTIONS

STAY IN LINE WHILE SAVING MONEY

Our compliance-oriented solutions easily integrate with your existing applications,
maintaining your data’s integrity and ensuring smooth, secure data flow.

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No-Cost Compliance
You deal with sensitive customer information on a daily basis and need to ensure that data is protected and you have the tools to remain operationally compliant.

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Risk-Management Support
Our comprehensive reporting solutions and customizable real-time dashboards ensure risk and compliance officers always have instant access to critical data and analytics. Now you can easily monitor key risk parameters to make strategic, data-driven decisions.

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No-Fuss Data Management
Our open APIs allow you to easily and securely pass data from our system to yours without the need for time-consuming, costly, complex integrations. And our stable, reliable network eliminates disruptions and lost data, saving you headaches and money.

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Strengthen Your Brand via Stellar Service
Map the perfect customer journey with a full suite of cutting-edge tools designed to inspire customer confidence and build trust in your company. Unmatched uptime makes for seamless interactions, and custom-built IVRs direct callers to the right places, faster.

Financial Services favorite features

Universal APIs
Securely access, modify, and display your data however and wherever you like.

Reporting Studio
Build custom reports to measure performance, gain operational insights, and supercharge your KPIs.

IVR Builder
Develop an efficient, user-friendly journey for your clients, from beginning to end.

Robust Security Model
Get as simple or as detailed with user permissions as you need.

ACD
Our world-class ACD is easily configurable for targeted, efficient call distribution.

Uptime
Say goodbye to dropped calls and unsatisfied customers with the industry’s highest uptime.

Configurable Agent Desktops
Drag-and-drop scripting and an intuitive interface make for seamless support.

Responsive HTML5
Monitor customer satisfaction on the go with enhanced mobile performance and responsiveness.

Real-Time Dashboards
Create custom dashboards to keep track of all your risk factors.

WE HELP YOU PLAY BY THE RULES

Our financial services solutions are built to support not only compliance but also integrations with your existing — and future — systems and processes. Most importantly, in an industry where customer service is paramount, we offer the tools to build solid consumer trust in your company.