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FUNDRAISERS CALL CENTER SOLUTIONS

TOOLS THAT GO WITH YOUR FLOW

Whether you’re raising money for a cause or searching for population insights, our compliance-supporting,
adaptable solutions will streamline your workflow and maximize your results.

Dynamic Quota Adjustment
Need to change your population sample size? No problem. Once you’ve created your rules, you can use our integrated dynamic quota management utility to raise or lower thresholds on any of your established rules — in real time.

Connect First Manage Your Contacts

Manage Contacts Effectively
Your contacts are the lifeblood of your organization. Get the information you need and connect to the right agents with features like skills-based agent routing, automated callbacks, automated list loading, and dynamic end-call dispositions.

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Numbers That Tell a Story
Use our advanced reporting feature and real-time dashboards to monitor everything from agent call times to operational efficiency, and more. The insights gained will give your business the edge it needs to streamline processes and improve overall performance.

 

Fundraiser favorite features

Universal APIs
Facilitate automation with comprehensive access to all your data — in one place.

Responsive HTML5
Enhanced mobile performance makes it easy to monitor campaigns, even on the go.

Real-Time Dashboards
Create multiple dashboards and customize to display your most important facts.

ACD
Experience flexible and configurable routing for even the most complex call flows.

Configurable Agent Desktops
Build powerful, dynamic scripts in our intuitive, highly configurable agent interface.

Outbound Dialer
Filter out busy signals, answering machines, and more with our comprehensive virtual dialer.

Quota Management
Ensure the success of your specialty campaign by dynamically determining an optimal lead mix.

Reporting Studio
Build custom reports to keep close track of all your metrics and KPIs.