INBOUND BPO CALL CENTER SOLUTIONS
TRANSFORM YOUR CUSTOMER EXPERIENCE
Flawless call management and on-the-fly analytics are key for inbound call centers.
You need intelligent automation and adaptable technology, and you need it all yesterday.
Configure, Set, Deploy
Build your routing strategy to include everything from IVRs to multiple agent skills — by level. Our powerful solutions can be designed and deployed in moments so that you can get on your feet and on your way — right away.
KPI Tracking Made Easy
Our fully customizable dashboards and advanced reporting make it easy to monitor things like agent behaviors, KPIs, and vital metrics. Stay in the know in every aspect of your business and use that knowledge to make confident, profitable decisions.
We Play Nice With Your Data
Our platform integrates with almost any external data source, whether in-app or behind the scenes via our open APIs, allowing for seamless data flow whenever and wherever you need it.
All Your Information in One Place
Reduce employee attrition and save on turnover-incurred costs by providing your call center staff with an intuitive, streamlined agent desktop that reduces learning curves and consolidates all the data they need into one elegant interface.
Inbound BPO favorite features
Securely access, modify, and display your data however and wherever you like.
Robust Security Model
Get as simple or as detailed with user permissions as you need.
Our world-class ACD is easily configurable for targeted, efficient call distribution.
Monitor customer satisfaction on the go with enhanced mobile performance and responsiveness.
Drag and drop to create custom IVRs that facilitate frictionless customer journeys.
Whether you’re scaling up or down, our flexible solutions have you covered.
Make better decisions for your business with access to all your information, on demand.
DIY reporting lets you track all the metrics most important to you.
Configurable Agent Desktops
Our intuitive interface and countless customizations equal more productivity for your agents.
Service disruptions are a problem of the past with our unmatched 99.999% uptime.