Quantcast

INBOUND BPO CALL CENTER SOLUTIONS

TRANSFORM YOUR CUSTOMER EXPERIENCE

Flawless call management and on-the-fly analytics are key for inbound call centers.
You need intelligent automation and adaptable technology, and you need it all yesterday.

Connect Frist_BPO_Configure_set_Deploy_Connect First

Configure, Set, Deploy
Build your routing strategy to include everything from IVRs to multiple agent skills — by level. Our powerful solutions can be designed and deployed in moments so that you can get on your feet and on your way — right away.

Connect First KPI Tracking Made Easy Icon

KPI Tracking Made Easy
Our fully customizable dashboards and advanced reporting make it easy to monitor things like agent behaviors, KPIs, and vital metrics. Stay in the know in every aspect of your business and use that knowledge to make confident, profitable decisions.

 
Connect First BPO We play Nice With Data

We Play Nice With Your Data
Our platform integrates with almost any external data source, whether in-app or behind the scenes via our open APIs, allowing for seamless data flow whenever and wherever you need it.

Connect First BPO Data in One Place Icon

All Your Information in One Place
Reduce employee attrition and save on turnover-incurred costs by providing your call center staff with an intuitive, streamlined agent desktop that reduces learning curves and consolidates all the data they need into one elegant interface.

Inbound BPO favorite features

Universal APIs
Securely access, modify, and display your data however and wherever you like.

Robust Security Model
Get as simple or as detailed with user permissions as you need.

ACD
Our world-class ACD is easily configurable for targeted, efficient call distribution.

Responsive HTML5
Monitor customer satisfaction on the go with enhanced mobile performance and responsiveness.

IVR Studio
Drag and drop to create custom IVRs that facilitate frictionless customer journeys.

Scalability
Whether you’re scaling up or down, our flexible solutions have you covered.

Real-Time Dashboards
Make better decisions for your business with access to all your information, on demand.

Reporting Studio
DIY reporting lets you track all the metrics most important to you.

Configurable Agent Desktops
Our intuitive interface and countless customizations equal more productivity for your agents.

Uptime
Service disruptions are a problem of the past with our unmatched 99.999% uptime.