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POWERFUL IVR BUILDER

Self-Service Tools Made Simple.

 

Save time and money, provide better customer service, and increase your contact center's productivity with Connect First’s Interactive Voice Response (IVR) system.

Drag and drop to create a customized IVR that maximizes agent time and enhances customer satisfaction via a simple but powerful suite of self-service tools.

 
Interactive Voice Response System

Watch Customer Loyalty Increase With Improved Engagement.

IVR (Interactive voice response) call center software can direct and route customers, share, collect, and save call information, and help your cloud contact center provide more engaged, convenient self-service. Whether your call center is inbound, outbound, or blended, Connect First's IVR system allows you — not just your IT manager — to easily build an effective, personalized IVR solution that leverages all the information you need.

Design, edit, and build comprehensive, customized IVR solutions via our user-friendly drag and drop interface. Use our robust feature sets to automatically access your database to provide callers with information on their accounts, collect payments securely, or alert customers about new changes. Whatever your need — from the most simple to the most complex — our advanced IVR technology helps you achieve it, all while improving customer experience and satisfaction.

 

Save Time and Money

Connect First's IVR technology helps your business, employees, and your customers save time and improve your bottom line. With our feature-rich but straightforward drag-and-drop IVR Studio tools, everyone wins.

Start Saving Money Immediately

An interactive voice response system costs pennies per minute, unlike live operators, who can cost you dollars per minute. And unlike call center agents, an IVR never calls in sick, doesn't require costly training, and has no learning curves.

Maximize Agent Time

Agent time is precious. Increase productivity by directing common questions and standard processes to our robust IVR solution. Automate the easy stuff and you'll free up more time for your agents while experiencing serious savings on costly voice channels. Customer time gets maximized too, as you create faster connections to the services they need.

Provide Better Service

Create user-friendly, convenient opportunities to better serve your customers. Keep it simple with DTMF tones that require just a press of a button, or leverage our advanced voice recognition software to respond to spoken requests.

Increase First Contact Resolution

Configure your IVR to provide commonly requested customer services that don't require a live agent. Connect First's customized IVR solution seamlessly routes callers to any number of internal and external destinations, providing faster and more accurate service and resolving customer needs and issues in record time.

Integrate to Automate

Let our open API do the legwork for you. Easily configure external database and CRM integration, or utilize our advanced web service tools to import and export data to and from any site you choose. Your customers can use these integrations to conveniently attend to their own needs, whether it's checking their account balance or putting their newspaper subscription on vacation hold.

Build to Your Specifications

We offer both standardized solutions for simple call requirements and completely customizable solutions for more complex needs. Let the power of a perfectly tailored IVR guide your customers through a seamless journey.

Do It Yourself

Connect First's IVR Studio was designed for ease of use. That means any business user can drag, drop, and easily create the IVR they need in minutes — no need to learn to code or hire expensive programmers. If you do happen to have some Javascript knowledge, you’ll find the sky’s the limit to the creative solutions you can build with our intuitive, uncomplicated tools.

...But Get Help If You Need it

We get it — building an IVR can be a daunting task. If you’re not sure what systems you need, just ask. Our dedicated team of seasoned professionals take the guesswork out of the process and help you craft the best solution for your business. Lean on us for best practices, advice on how to structure scripts for maximum efficiency, and tips on menu organization to get customers where they need to go — faster.

Connect First IVR Builder

  • Modern HTML5 interface for maximum responsiveness across all devices
  • 100% browser-based technology for enhanced accessibility
  • Zero installation (fully integrated with the Connect First call center system software)
  • Easy to use drag-and-drop interface
  • Rapid prototyping
  • Alphanumeric inputs
  • Speech-enabled call routing for faster, more accurate resolution
  • On-demand text to speech
  • Scripting injection for complex methods
  • Automated API consumption for expanded integration
  • HTTP (REST/SOAP) API integration hooks
  • Full debug output for speedy debugging
  • Post-call email capability for convenient follow-up
  • Simple call flow management
  • Robust integration with third parties
  • Fully integrated Javascript engine for complex call control and integration
  • Asynchronous call event processing
  • Detailed exception handling for invalid inputs
  • Programmatically controlled call flow and branching
  • Effortless processing of complex business rules
  • Powerful reporting capabilities
  • Simple to complex routing trees, real-time integrations
  • Audio recording with stop-and-start call capability for security, compliance, and customer service optimization
  • Predetermined schedule branching
  • Internal and external call transfers (to PSTN, SIP, VoIP or to any other Connect First product)
  • Pre-recorded message capability (hold music, audio files, etc)
  • Custom caller IDs
  • Agent whisper and barge-in capability
  • Intelligent callback options
  • TT (Touch Tone) Accept