THE CONNECT FIRST MANUAL DIALER
Bring Manual Dialing into the 21St Century
Leverage Connect First’s advanced platform capabilities to modernize your cloud contact center. Leading-edge browser-based technology and an integrated manual dialer give you the ability to keep your call dialing and call information all in one platform for holistic reporting and more informed decision-making.
A manual dialer makes it easy for you to hand-dial calls in your inbound, outbound, or blended call center. Whether you prefer to use it for compliance purposes or one-off return calls, we make it simple to use and easy to collect statistical data to allow transparency into all aspects of your contact center's operation. Our sleek agent interface houses a built-in softphone leveraging WebRTC technology, eliminating the need to install and dial from third-party softphone apps. And we offer a number of flexible configuration options to accommodate your business's needs.
Experience Increased Dialing Convenience.
The Connect First manual dialing system is equipped to provide all the bells and whistles — if you want them. Whether you're a small business making most or all of your calls manually, or a high-volume call center looking to maximize efficiency, Connect First’s manual dialer offers the convenience of native integration, ease of use, and consistent reporting for increased business optimization. Pop up a script for agents to read from during a manual call, transfer and requeue calls as you would in a standard dialer, or just use it like an in-app cellular phone to make a call from your computer without having to leave the screen.