The needs of an outbound business process outsourcer are varied and complex.
You need extreme flexibility and clear communication, and you want it all for the right price.

 Advanced reporting and analytics.

Use Analytics to Gain Real Insights
Our advanced reporting feature lets you easily set parameters so you can mine your data for insights into any area, like agent productivity, conversion rates, or drop-call rates. Learn the true story behind your data and use it to make informed decisions.

 Advanced Security Model.

Make Your Own Choices
Our advanced security model allows you to grant or limit access to users at any level. Give different clients access to specific dashboards or reports while maintaining the privacy of all your other accounts. Or create one simple security model that works for all your users: it’s up to you.

 Open APIs

Leverage the Power of Open APIs
For the clients who show up with a slew of complex requirements and a host of existing software products: we’ve got your integrations right here. Our open APIs allow you to seamlessly connect your information sources, no matter the flavor they bring to the table.

 Connect First's drag and drop feature.

Simplify Your Life
From drag-and-drop scripting to reliable dialers to intuitively designed interfaces for quick and easy navigation, our solutions are built to save you and your clients time and effort. Extensive feature sets make it easy to cater to complex needs without any additional effort on your part.

Outbound BPO favorite features

Universal APIs
Integrate every function and dataset to create your own custom end-user experience.

Reporting Studio
Create custom reports that lead to actionable insights for your business.

IVR Builder
Build simple to complex IVRs in just a few easy clicks.

Real-Time Dashboards
Decision-making made easy with instant access to your important information.

Leverage our numerous features to streamline and automate your processes.

Outbound Dialer
Our smart virtual dialers do the filtering so you don’t have to.

Configurable Agent
Just drag and drop to create rich, interactive scripts for your agents.

Responsive HTML5
Monitor your call centers on the go with our responsive mobile interface.

Our platform’s proven stability eliminates dropped calls, poor service, and lost revenue.

Robust Security Model
Grant or limit access at any level — or create one security model for all.

Use our comprehensive ACD to manage even your most complex contact centers.