Clear the clutter and let agents focus on customer engagements with a streamlined, empowering platform.
Agent uses simplicity and automation to minimize agent training and onboarding, allowing them to sign on and start connecting instantly.
During calls and chats, our user-friendly platform offers easy data accessibility through scripting and CRM integrations. With quick access to customer information, your agents can readily find the data they need. Intelligent on-screen notifications also eliminate missed engagements, further improving customer interactions.
Agents can navigate through any engagement using fewer screens with less searching and clicks, saving time for both your contact center and your customers. Easily accessible data improves agent productivity, increasing customer engagements without sacrificing quality.
Real-time, configurable agent metrics are also available, keeping agents informed of their progress and performance and providing incentives for meeting personal and contact center goals.
Use the customizable interfaces to empower individual success by setting the workflow that works best for your agents. With unlimited third-party integrations, agents can also use comprehensive data to stay prepared and offer quality support.
Give your customers more ways to interact with your business through the channel of their choice, whether it be voice, chat, or MMS/SMS.
View real-time data on individual agents, including agent wait time, call time and transition state, or when an agent sets themselves to a state other than available. Agents can also view stats on their individual performance.
Our Safe dial solution helps you maintain and manage your TCPA compliance through features such as agent click-to-dial, integrated national and state DNC list-scrubbing, frequent cell phone list-scrubbing, call monitoring, and whitelist management.
*TCPA safe dial is part of our full suite of auto dialers that also includes predictive, progressive, and preview dialers.
Agents are able to sign on and start taking or making calls right away with no additional software to install or download.
Gain insight into the outcome of an inbound or outbound call with customizable on-screen dispositions after each customer engagement.
Push productivity even further with custom agent interfaces. Pull data from any third-party application and integrate with any external HTTP-based API.
Get high-quality, real-time, end-to-end communication without the need for software installations, all through a single interface.
Agents will never miss a customer engagement with apparent, on-screen notifications indicating a customer is waiting.
Improve individual agent and overall contact center performance with accurate and clear call recording. Record and search recordings by agent, team, or campaign.
Give your supervisors the interactive coaching and scalable monitoring tools they need to improve and succeed.
No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.