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CF Agent

Make every agent a power user

Clear the clutter and let agents focus on customer engagements with a streamlined, empowering platform.

Empower agents with a user-friendly design

CF Agent uses simplicity and automation to minimize agent training and onboarding, allowing them to sign on and start connecting instantly.

During calls and chats, our user-friendly platform offers easy data accessibility through scripting and CRM integrations. With quick access to customer information, your agents can readily find the data they need. Intelligent on-screen notifications also eliminate missed engagements, further improving customer interactions.

Use intuitive processes

Agents can navigate through any engagement using fewer screens with less searching and clicks, saving time for both your contact center and your customers. Easily accessible data improves agent productivity, increasing customer engagements without sacrificing quality.

Real-time, configurable agent metrics are also available, keeping agents informed of their progress and performance and providing incentives for meeting personal and contact center goals.

Customize the agent experience

Our omnichannel contact center software allows customers to engage through the channel of their choice. Agents can switch between different channels, communicating effectively with multiple customers at once.

You can also use customizable interfaces to empower individual success by setting the workflow that works best for your agents. With unlimited third-party integrations, agents can also use comprehensive data to stay prepared and offer quality support.

Cloud contact center solution
highlighted features

Omnichannel communications

Give your customers more ways to interact with your business through the channel of their choice, whether it be voice, chat, or MMS/SMS.

Real-time agent metrics

View real-time data on individual agents, including agent wait time, call time and transition state, or when an agent sets themselves to a state other than available. Agents can also view stats on their individual performance.

TCPA compliance

Our Safe dial solution helps you maintain and manage your TCPA compliance through features such as agent click-to-dial, integrated national and state DNC list-scrubbing, frequent cell phone list-scrubbing, call monitoring, and whitelist management.

Ready-to-go responsive HTML

Agents are able to sign on and start taking or making calls right away with no additional software to install or download.

Customizable dispositions

Gain insight into the outcome of an inbound or outbound call with customizable on-screen dispositions after each customer engagement.

Customizable interface

Push productivity even further with custom agent interfaces. Pull data from any third-party application and integrate with any external HTTP-based API.

Secure WebRTC

Get high-quality, real-time, end-to-end communication without the need for software installations, all through a single interface.

Intelligent on-screen notifications

Agents will never miss a customer engagement with apparent, on-screen notifications indicating a customer is waiting.

Smart call recording

Improve individual agent and overall contact center performance with accurate and clear call recording. Record and search recordings by agent, team, or campaign.

Make every contact center a success with CF Supervisor

Give your supervisors the interactive coaching and scalable monitoring tools they need to improve and succeed.

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See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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