Make informed business decisions, and know your contact center inside and out with simple, smart reporting.
Our advanced reporting features offer an in-depth look at both the broad and specific details of your operations, giving you deeper insight into your contact center and the customer experience.
Additional features, such as our customizable alerts and historical reporting, keep you informed of every change in your performance and stats. With this knowledge, you can discover new growth opportunities and enhance future sales campaigns.
CF Analytics was designed to offer all of the information you need at your fingertips, from inbound and outbound to queue times, call times, and agent utilization. With our customizable dashboards, you can create a visual display of to-the-minute updates on the data in your contact center.
Gain a better understanding of your data with multiple viewing options and more ways to slice it for an all-encompassing view of your operations. From big-picture analysis to granular understanding, Analytics provides the insight you need to make the best decisions for your contact center and your company.
Make strategic decisions using reports for every major category, including agent, chat, inbound, outbound, tracking, account info, and more.
Intuitive, easy-to-use, and full of time-saving features. Drag and drop the elements you need to create dynamic, information-rich dashboards.
Receive email, SMS, or audible tone alerts when contact center data dips below a threshold that you predetermine and control.
Access all call data, including call details, results, agent information, and call recordings, from a single view.
Optimize raw data use by integrating third-party reporting tools and using third-party data streams alongside platform data.
Efficiently check in on queues, campaigns, agents, and more by predetermining the columns and data most important to your contact center.
Customize real-time dashboards for any business need, accommodating anything from individual use to big screen wallboards for group use.
Schedule reports on set time increments and data sets. You can also choose the delivery destinations, such as sending reports as an email.
We helped ViaSource reduce human error and improve efficiency, resulting in dramatic savings and success.
No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.