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Outbound

Win every engagement

Harness the power of human connection to effectively engage current and future customers.

Maximize agent productivity, reduce agent downtime, and connect with more customers

Combining simplicity, such as straightforward agent onboarding and automation (e.g, campaign-driven screen pops), Engage Voice helps turn any agent into an outbound/blended powerhouse. The user-centric platform offers easy access to customer data through scripting and CRM integrations across fewer screens. This means less searching and more time saved for both your company and customers.

Power your campaigns with an always up, always on, triple-redundant cloud platform

In order for your contact center to generate leads, upsell, cross-sell, recruit, conduct market research, fundraise, and cold call, it has to be up and running. Built on true cloud architecture, the Engage Voice outbound platform from Connect First is designed with triple redundancies, eliminating any single point of failure.

Scale your contact center platform at a moments notice

A platform’s ability to scale quickly and easily as well as add or remove agents in an instant can be the difference between meeting business goals or falling short. The Engage Voice platform gives your contact center greater flexibility, scalability, and business agility while helping you save on long-term costs by not paying for unused agent logins.

Reduce limitations and empower agents with a platform tailored to your business

Engage Voice enables advanced integrations with the applications and services your business relies on every day. With 1,000+ points of granular configuration, your team can link knowledge bases, CRMs, billing systems, and more with ease. Empower your agents with key information to better connect and win every moment with current and prospective customers.

Increase your call center agent’s productivity by letting them focus on calls

Increase your contact center’s productivity through effective auto-dialer options. By removing the need for manual dialing, you are letting your agents focus on calls while reducing the number of misdialed numbers.

Get the support you need based on the capacity of your call center:

  • Get a preview dialer that shows helpful information about the person being called
  • Get a predictive dialer that continuously dials numbers from a list and immediately connects it to the next available agent
  • Get a progressive dialer that dials from a list when there is an agent available to take the call

You can also opt for TCPA dialers that can help your business comply with existing consumer rights while streamlining your outbound calling process.

Outbound dialers highlighted features

Compliance supporting tools
Automated outbound/blended dialers
Agent-maximizing platform
Advanced real-time and historical reporting
Blended capabilities

Proactive protection comes standard

When your customers share private data with your business, you need a true cloud platform that secures this information from threats.

We continuously monitor activities and regulatory updates to help customers protect users and stay compliant with the Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS Level-1), Telephone Consumer Protection Act (TCPA) regulations supporting tools, and more.

Unlimited integrations for your limitless success

Easily customize your contact center solution with unlimited third-party integrations, supercharging the tools you already know and love.

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See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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