Harness the power of human connection to effectively engage current and future customers.
Combining simplicity, such as straightforward agent onboarding and automation (e.g, campaign-driven screen pops), Engage Voice helps turn any agent into an outbound/blended powerhouse. The user-centric platform offers easy access to customer data through scripting and CRM integrations across fewer screens. This means less searching and more time saved for both your company and customers.
In order for your contact center to generate leads, upsell, cross-sell, recruit, conduct market research, fundraise, and cold call, it has to be up and running. Built on true cloud architecture, the Engage Voice outbound platform from Connect First is designed with triple redundancies, eliminating any single point of failure.
A platform’s ability to scale quickly and easily as well as add or remove agents in an instant can be the difference between meeting business goals or falling short. The Engage Voice platform gives your contact center greater flexibility, scalability, and business agility while helping you save on long-term costs by not paying for unused agent logins.
Engage Voice enables advanced integrations with the applications and services your business relies on every day. With 1,000+ points of granular configuration, your team can link knowledge bases, CRMs, billing systems, and more with ease. Empower your agents with key information to better connect and win every moment with current and prospective customers.
When your customers share private data with your business, you need a true cloud platform that secures this information from threats.
We continuously monitor activities and regulatory updates to help customers protect users and stay compliant with the Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS Level-1), Telephone Consumer Protection Act (TCPA) regulations supporting tools, and more.
Easily customize your contact center solution with unlimited third-party integrations, supercharging the tools you already know and love.
No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.