See how smart system design improves uptime, reliability, and scalability. A cloud-first solution that's always on, always up and always ready for your customers.
Our platform is designed with multiple redundancies, eliminating any single-point-of-failure. We think of it as on-premise+ — the stability of on-premise solutions with the cloud's scalability and protection.
Our real-time data replication services continually synchronize your data across availability zones, securing information from loss. With next-gen True Cloud and Amazon Web Service (AWS) technology, we meet your most demanding requirements, starting with compliance and security.
Move agents through any engagement from start to finish using fewer screens with less searching and clicks, saving time for both your company and your customers. Easily accessible data increases your agents' productivity, allowing your contact center to engage with more customers without sacrificing quality.
Real-time agent metrics are configurable and available to agents so they can track their performance levels and manage their progress throughout their shift. These metrics help keep agents informed and also help to incentivize them to meet personal and contact center goals.
Each hour of downtime costs large businesses an estimated $100,000. How much can you afford?Source
No matter the size of your company, our True Cloud Architecture design allows you to grow as you need without worrying about new equipment, new installs, or new contracts.
Need to add 1,000 agents overnight or another contact center location tomorrow? Done.
Utilizing micro-service design patterns and hosted on leading AWS technology, we provide unmatched scalability that lets you grow without interruption or delay.
When your customers share private data with your business, you need a true cloud platform that secures this information from threats.
We continuously monitor activities and regulatory updates to help customers protect users and stay compliant with the Health Insurance Portability and Accountability Act (HIPAA), Payment Card Industry Data Security Standards (PCI-DSS Level-1), Telephone Consumer Protection Act (TCPA) regulations supporting tools, and more.
Easily customize your contact center solution with unlimited third-party integrations, supercharging the tools you already know and love.
No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.