DRAMA-FREE CLOUD SOLUTIONS

WE HAVE IT ALL AND DO IT WELL

We make perfection look easy, and we take pride in carefully refining and delivering
advanced, flexible core components you can build your empire on.

Powerful IVR

Create a seamless end-user experience with our feature-rich Interactive Voice Response builder. Drag and drop a host of different elements to create an efficient, user-friendly journey for your customers, from beginning to end.

Seamless Omnichannel

Our adaptable and intelligent omnichannel solutions empower you to connect with customers more effectively so you can deliver a world-class experience through any channel.

Fully Blended Solutions

Our full suite of reporting tools, real-time analytics, and highly configurable dialers, coupled with our scalable ACD solutions can be ready to roll with minimal configuration. Blended solutions — right out of the box.

 

Intelligent Reporting

Our advanced historical reporting feature makes it easy for you to get all the information you need to make strategic decisions faster.

TCPA Safe Dial

We’ve built TCPA compliance directly into our platform so you don’t have to buy any extra hardware or software to play by the rules.

Complete Compliance

Our Integrity Office continuously approves and audits all security processes to uphold the highest standard of PCI, FCC, and HIPAA protocols.

POWERFUL IVR BUILDER

DRAG, DROP AND MAKE IT YOURS. EASY.

Drive customer satisfaction and reduce costs. More and more people are choosing
self-service tools; leverage the power of a well-built IVR to help them make the right
choice that directs them to exactly the agent or option they need.

Drag and drop IVR Builder

Build to Your Specifications

We offer both standardized solutions for simple call requirements and completely customizable solutions for more complex needs. Let the power of a perfectly tailored IVR guide your customers through a seamless journey.

Maximize Agent Time

Agent time is precious. Increase productivity and reduce costs by directing common questions and standard processes to our robust IVR solution. That means less training for staff and less time spent on costly voice channels — and faster connections for your customers.

Get Help If Need it

Building an IVR can be a daunting task. If you’re not sure what system you need, just ask. Consult our dedicated team of seasoned professionals to take the guesswork out of the process and help you craft the best solution for your business, or contract our Professional Services team to build the perfect IVR for you.

COMPREHENSIVE ACD

SIMPLIFY COMPLEX CALL FLOWS LIKE NEVER BEFORE

Our ACD solution can be ready to roll with minimal configuration, right out of the box.
Experience seamless call control and save time and money by fast-tracking your go-live.

Comprehensive ACD Solution

Expansive Tools

Agents no longer need multiple screens to manage caller information effectively. Our full-service solution automatically routes calls to the most qualified agent available and provides vital information on customers, enhancing their experience and increasing agent productivity.

Configure Like Never Before

Easily manage your call center’s call flow with features like skills-based agent routing, flexible scheduling, and our proprietary QueueFlow routing engine. Our ACD solution is flexible and configurable, making your call flow routing as simple or intricate as you need.

Manage Virtual Teams

Make geography irrelevant with a call distributor that reaches agents far and wide. Easily manage a team with members on every end of the continent, coaching and directing them from afar with features like agent chat, whispering, and call barge-in. And you can monitor it all while on the road from any mobile device.

SMART OUTBOUND DIALER

ENSURE QUALITY AND OPTIMIZE YOUR PERFORMANCE

Our full suite of reporting tools, real-time analytics, and highly configurable dialers give you
the most bang for your buck while increasing overall efficiency and boosting up your ROI.

Smart Outbound Dialer

Connect Quickly

Connect First’s compliant dialer technology can help you reach more of your outbound sales leads faster, increasing agent efficiency up to 20 times compared to manual dialing.

Filter Out The Noise

Our dialers automatically filter out busy signals, answering machines, no-answers, and fax machines to ensure your agents only spend time on live answers, maximizing their productivity and ultimately driving more sales.

Diverse Applicability

Streamline call campaigns regardless of industry. Our dialer is available as a stand-alone module or a fully blended application. Fill sales pipelines, pitch a product, fundraise, or even lead grassroots movements with our award-winning cloud dialer.

TCPA-COMPLIANT SAFE DIAL

COMPLIANCE, WITHOUT EXTRA HARDWARE OR TRAINING

We’ve built TCPA compliance directly into our platform so you don’t have to buy any extra hardware
or software to play by the rules. And it’s built into your original cost — no hidden fees here.

SAFE Dial - TCPA Compliant

Retain Your Records

SAFE Dial also provides comprehensive defensible record-keeping and contracting. And it gives you the features, functionality, and reporting necessary to maximize agent productivity.

Stay SAFE

SAFE Dial requires manual dialing of each telephone number in accordance with TCPA regulations, leading to business compliance through human intervention, risk aversion, and intelligent technology.

Switch In Seconds

Our standalone SAFE Dial feature is almost identical to our standard preview dialer, making it easy to integrate into your call center. Activating it is as simple as clicking a button, and you can effortlessly make the switch back to our standard dialer at any time.

EXTENSIVE REPORTING

MAKE BETTER DECISIONS WITH THE COMPLETE PICTURE

Our advanced historical reporting feature makes it easy for you to get all the information you
need to make strategic decisions based on real facts and sound data. Report on progress for
any time interval, accurately measure performance, and gain insights to improve your business.

Reporting Studio

Reporting on the Go

Managers and supervisors can stay involved in their call center’s day-to-day operations anytime, anywhere. Access reports and dashboards from any mobile device or tablet, enabling you and your staff to monitor SLAs and KPIs while walking the call center floor or on the road.

Analyze for Success

Keep close track of manager, supervisor, and agent KPIs with our highly customizable real-time dashboards. Instantly access important KPIs like service level, agent adherence, and sales closed, and use that information to intelligently adjust your processes and strategies on the fly.

Engineered for Ease of Use

Both our historical reporting and real-time dashboard functionalities are intuitive, easy to use, and full of helpful, time-saving features. Drag and drop the elements you need to create dynamic, information-rich custom dashboards, or leverage our out-of-the-box reports to get your data faster.

GET STARTED TODAY

Modern contact centers can be complicated. Our solutions are not. Our team thrives on building elegant solutions to complex problems and delivering them to you in a flexible, manageable platform that adapts to your needs. Partner with us and learn why we're unsurpassed in the industry in customer service, uptime, and reliability.