CONNECT FIRST’S DRAMA-FREE CLOUD SOLUTIONS
We Have It All and Do It Well
We make perfection look easy, and we take pride in carefully refining and delivering
advanced, flexible core components you can build your empire on.
Products Built With Purpose.
Upgrade your contact center with a full suite of cloud based call center software solutions designed with your success in mind. Connect First offers one of the most robust and user-friendly IVR (Interactive Voice Response) systems in the industry, comprehensive ACD (Automatic Call Distribution) software for your inbound call center, five dialer modes for your outbound call center (Progressive, Predictive, Preview, and Manual), and a TCPA SAFE Dial solution to keep your business compliant. A full suite of real-time and historical reporting tools are available to give you complete transparency into your call center’s operations and performance, and our seamless CRM integration capabilities and completely open API make it easy for you to connect to all the apps, systems, and tools you already work with. Modern, updated navigation and sleek user interfaces add to the admin experience, and agents can be more productive with an intuitive agent desktop that combines all your customer information and system integrations into one powerful, browser-based application.
Savings Without Compromises.
The best part? Our affordability. Connect First's pricing model is the most competitive on the market, allowing you to scale and save instantly and effortlessly. Our solutions live in the cloud and have been expertly designed for efficiency, flexibility, reliability, and ease of use, allowing us — and you — to save more time and money than ever before. Our customers regularly experience savings of 15-40% when switching to our call center platform, and our expert implementation team and award-winning service and support teams are on hand to make your transition fast, smooth, and painless. Connect First's call centre software is simply built better — and smarter — so you can save money without skimping on quality, robustness, functionality, or customer care.
Improve customer experience levels in your cloud call center with solutions that increase engagement and effectively resolve real challenges around customer interactions.
Create a seamless end-user experience with our feature-rich Interactive Voice Response builder. Drag and drop a host of different elements to create an efficient, user-friendly journey for your customers, from beginning to end.
Our adaptable and intelligent omnichannel solutions empower you to connect with customers more effectively so you can deliver a world-class experience through any channel.
Fully Blended Solutions
Our full suite of reporting tools, real-time analytics, and highly configurable dialers, coupled with our scalable ACD solutions can be ready to roll in your blended contact center with minimal configuration. Blended solutions — right out of the box.
Our advanced historical reporting feature makes it easy for you to get all the information you need to make strategic decisions faster, and customizable real-time dashboard options keep you and your contact center managers up to date and in the know.
TCPA SAFE Dial
We've built TCPA compliance directly into our platform so you don't have to buy any extra hardware or software to play by the rules.
Our Integrity Office continuously approves and audits all security processes to uphold the highest standard of PCI, FCC, and HIPAA protocols. We maintain industry standards and uphold regulations and best practices so you don't have to.
GET STARTED TODAY
Modern contact centers can be complicated. Our solutions are not. Our team thrives on building elegant solutions to complex problems and delivering them to you in a flexible, manageable platform that adapts to your needs. Partner with us and learn why we're unsurpassed in the industry in customer service, uptime, and reliability.