Feature-rich, large-scale support, in the cloud

True Cloud Architecture

Be there for your customers when they need you

The industry's highest uptime

Your clients and customers demand 24/7 support, so we've designed our enterprise contact center software specifically to help keep them happy. Our 99.999% uptime guarantee means reliability under any demand, balanced to help agents and customers.

Uninterrupted growth

Dynamically scale your enterprise contact center whenever your customers need it. Scale up to 5,000 agents on a single domain. Grow without having to pause, sign new contracts, or disrupt the quality support you provide to your customers.

Security peace of mind

Our True Cloud design is built on a foundation of stringent levels of security required for the handling of sensitive customer data. Your contact center operations will be empowered to solve customer issues while protecting their data and helping you stay compliant with your industry and regulatory needs.

Our healthcare communications company has been using Connect First for seven years. We have tried all the others, but there is no other telephony system that even comes close to the Connect First platform.

Kenneth King, Chief Technology Officer, CliniCallRN LLC


Offering enterprise cloud solutions that put people first since 2005

Built to solve others' failures

Our foundation is the cloud. From day one, the Connect First mission was to understand the needs and current gaps of the industry and use that to build the most reliable communications platform on the market. Today, we use our experience to design and deploy a fault-tolerant, triple-redundant, scalable cloud-first platform and help serve big-business-sized contact centers and their customers.

Enterprise-sized experience

Support for thousands out-of-the-box. Our customers are large and growing, so we've become experts in 1,000+ seat deployments. We're ready for your next milestone.

Flawless transitioning

Get exactly what you need without the hassle. Our implementation team has become experts in minimizing operational disruption during migration, whether you're moving from another CcaaS provider or on-premise solutions. Together, we'll create a seamless transition plan to ensure your customers and contact centers won't be impacted.

Feature rich

On-prem functionality in the cloud

Total customization, simple configurability

Customization meets configuration-made-easy. We have made robust configuration a core capability of our contact center software. From day one, you can enjoy limitless customization with a user-friendly interface. The on-premise customization you've come to expect is now configurable in the cloud.

Dedicated support

Clients receive their own dedicated customer success manager who is there to help you optimize and configure your deployment. They're accountable to you and your contact center's success. These business experts are ready to help with integrations, access support, and ongoing optimization, supporting your team with a two-minute response time.

Fully guided implementation

No enterprise should be on their own during the implementation and onboarding of their contact center. Connect First will be there every step of the way to help you configure, integrate, implement, and ready you and your teams for your new cloud contact center. From our discovery assessment and training plan to making your team experts in your new software, we'll help make this an easy and successful transition.

Cost effective flexibility and scalability

Support your customers business through major change or rapid growth with solutions that help them keep customers coming back.

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See the platform in action, request a free demo

No canned or generic demos here, we'll show you platform tools and features that are specific to your contact center and business goals.

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