Success Stories

Innovators who do things differently, and succeed

Read stories of the people and organizations using Connect First cloud contact center solutions to create better engagements with their customers.

Black Swan

Black Swan used Connect First's contact center software to improve operations and offer the dependable crisis management support their customers need.


CaptureNet found the freedom and data access they needed to take control of their contact centers and improve their customer service quality and results.


CareerConnectLive found unparalleled success with Connect First's easy-to-use, affordable, and low-maintenance contact center platform solution.


Connect First's contact center platform and unmatched support helped CollegeBound triple dial rates and significantly reduce call times.

New Vitality

Using Connect First's contact center platform, New Vitality saw increases in sales, improved productivity, and comprehensive contact center visibility.

NutraScience Labs

See how we helped NutraScience set transfers automatically and increase efficiency within their contact centers.

ViaSource Solutions

ViaSource used Connect First's contact center platform to remove human error from their workflows and improve their contact center efficiency.

iPacesetters 1

Connect First's simple, intuitive, and easy-to-use CF Agent platform allowed iPacesetters to solve software issues and improve customer interactions.

iPacesetters 2

iPacesetters saw a 90% reduction in agent downtime, as well as dramatic improvements in productivity and call quality, by switching to Connect First's CF Agent.

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