Lost revenue and endless frustrations
CareerConnectLive had originally hired a large vendor to manage their inbound calls, but experienced continuous issues and limited success. During their two years with this contact center provider, the company ran into several issues with the system and its ability to meet their needs.
After numerous attempts to solve these issues, including flying a representative in from the company, CareerConnectLive reevaluated their contact center and current software. They quickly realized they were losing money to the system’s high maintenance costs and lack of capabilities. It was clear their vendor wasn’t the solution they needed and it was time to find a better fit.
Going above and beyond
After an employee recommended Connect First, the team contacted the cloud-based, suite-style contact center software company and compared it against several other options. With Connect First’s focus on reliability, performance, and scalability, they were easily shown to be the right choice.
As CareerConnectLive began implementing the new contact center solution, they were amazed and impressed by the range of tools available. Despite the large number of possibilities, the company was pleased to find that it remained user-friendly and required no additional hardware.
“What most companies don’t expect is that a system with so many options can be so easy to set up,” said Alex Levy, CTO. “But after the planning and the preparation, the downtime was minimal and the system was up and running within hours. The system’s open APIs made it easy and reliable to integrate and we had a solid solution running in just 45 days.”