Companies clamoring to do business together
Because of their growing status and reputation in the industry, scores of companies were clamoring to contract with NutraScience Labs. Since all leads for new opportunities were received via the web, by phone, and through inbound and outbound initiatives, it was imperative to have a solid, reliable contact center solution to manage the abundance of inquiries they were now fielding daily.
With such a rapidly growing company handling significant call volume on a daily basis, NutraScience Labs needed to ensure they had failover protection and disaster recovery strategies in place for all their many calling campaigns.
The company’s phone carrier presented a number of issues that put their calling initiatives at risk. With the weaknesses in the current system identified, Ryan Mayer, Chief Technology Officer for NutraScience Labs, set out to make a change.
Other vendors can’t come close
While a selection process may have been the next step for the standard company examining an alternative solution, Mayer found it unnecessary. Connect First was already well known in the industry for its superior technology platform and reliability, and Mayer was familiar with their ability to add local delivery options for redundancy on the delivery path and provide the business continuity measures necessary to eliminate risk.
“I have a lot of experience in telephony on both sides of the box,” Mayer says. “I vetted many solutions before I even started with NutraScience Labs; I’ve done due diligence in the past and other vendors can’t come close to the robust and feature-rich offering of the Connect First platform.”
To meet the need for the proper redundancy and failover capabilities to ensure consistent call quality, NutraScience Labs selected the Connect First cloud routing solution and call delivery via SIP (Session Initiation Protocol).