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INNOVATIVE TECHNOLOGY

DELIVERING AN UNPARALLELED EXPERIENCE

Our platform is elegant, intuitive, and architected for optimal performance. We promise advanced
scalability, enhanced data integrity, and API integrations galore. Long story short, it’s designed for
success both today and in the ever-changing world of tomorrow.

Active-Active-Active

Our continuously available, geographically redundant architecture is focused on providing the highest availability, rendering failover strategies and mechanisms superfluous, and ensuring uninterrupted uptime.

Unmatched Uptime

We’re famous for our exceptional reliability and unsurpassed platform stability. In 2016 we exceeded 99.999% uptime — the highest in the industry.

Scalable CCaaS

Our platform is built on truly scalable CCaaS architecture, with no single point of failure and all components clustered and built on micro-services.

 

DATA INTEGRITY

IT'S YOUR DATA AND WE RESPECT THAT

Real-Time Data Replication

Behind the scenes, we consistently and dynamically update your data so that it always remains synchronized with its source, ensuring accuracy and availability at all times.

High Availability Topology

Our core database infrastructure is deployed in industry-standard HA topology, featuring secure active-active load-balancing distributed between clustered units.

Continuous Off-Site Backups

We never forget to back up our — and your — data. Rest assured knowing your information is always protected across multiple secure locations.


CARRIER REDUNDANCY

OUR BACKUP PLAN HAS A BACKUP PLAN

Local Tier 1 DID's

We employ local tier-1 DIDs sourced from multiple tier-1 vendors to help us improve customer service and lower costs — and we pass the savings on to you.

Multiple Tier-1 Toll-Free Vendors

We are a toll-free resporg (responsible organization), employing multiple tier-1 toll-free vendors including: Level 3 AT&T, Verizon, and Excel.

Value-Driven Origination

We utilize more than ten tier-1 to tier-3 carriers, resulting in superior service and multiple points of redundancy.


COMPLETLY OPEN API

BREAK DOWN DATA BARRIERS
 

Truly Open API's

Anything you can do through our interface, you can do (more of) via our APIs. Pass data securely and connect to your existing systems without any hassle.

Flexible Configurations

Advanced configuration settings allow you to utilize our APIs to display data from external sources on your dashboards, scripts, and elsewhere throughout the platform.

Complete Control

Our self-documenting RESTful APIs give you complete control over all of your information so you can get exactly what you need from our system, whenever you need it.


USER INTERFACES

UX THAT DOESN'T SLOW YOU DOWN

WebRTC Softphone Re-Imagined

Our built-in softphone featuring WebRTC technology saves time, lowers costs, and increases agent efficiency.

No Software Installation

Simplify deployment, reduce acquisition costs, and experience effortless upgrades with an intuitive platform that resides in the cloud.

FulL TLS 1.2 Encryption

We safeguard the privacy of your communications and maintain the integrity of your data using full TLS 1.2 encryption.