DELIVERING AN UNPARALLELED EXPERIENCE
Our platform is elegant, intuitive, and architected for optimal performance. We promise advanced
scalability, enhanced data integrity, and API integrations galore. Long story short, it’s designed for
success both today and in the ever-changing world of tomorrow.
Our continuously available, geographically redundant architecture is focused on providing the highest availability, rendering failover strategies and mechanisms superfluous, and ensuring uninterrupted uptime.
We’re famous for our exceptional reliability and unsurpassed platform stability. In 2016 we exceeded 99.999% uptime — the highest in the industry.
Our platform is built on truly scalable SaaS architecture, with no single point of failure and all components clustered and built on micro-services.
IT'S YOUR DATA AND WE RESPECT THAT
Real-Time Data Replication
Behind the scenes, we consistently and dynamically update your data so that it always remains synchronized with its source, ensuring accuracy and availability at all times.
High Availability Topology
Our core database infrastructure is deployed in industry-standard HA topology, featuring secure active-active load-balancing distributed between clustered units.
Continuous Off-Site Backups
We never forget to back up our — and your — data. Rest assured knowing your information is always protected across multiple secure locations.
OUR BACKUP PLAN HAS A BACKUP PLAN
Local Tier 1 DID's
We employ local tier-1 DIDs sourced from multiple tier-1 vendors to help us improve customer service and lower costs — and we pass the savings on to you.
Multiple Tier-1 Toll-Free Vendors
We are a toll-free resporg (responsible organization), employing multiple tier-1 toll-free vendors including: Level 3 AT&T, Verizon, and Excel.
We utilize more than ten tier-1 to tier-3 carriers, resulting in superior service and multiple points of redundancy.
COMPLETLY OPEN API
BREAK DOWN DATA BARRIERS
Truly Open API's
Anything you can do through our interface, you can do (more of) via our APIs. Pass data securely and connect to your existing systems without any hassle.
Advanced configuration settings allow you to utilize our APIs to display data from external sources on your dashboards, scripts, and elsewhere throughout the platform.
Our self-documenting RESTful APIs give you complete control over all of your information so you can get exactly what you need from our system, whenever you need it.
UX THAT DOESN'T SLOW YOU DOWN
WebRTC Softphone Re-Imagined
Our built-in softphone featuring WebRTC technology saves time, lowers costs, and increases agent efficiency.
No Software Installation
Simplify deployment, reduce acquisition costs, and experience effortless upgrades with an intuitive platform that resides in the cloud.
FulL TLS 1.2 Encryption
We safeguard the privacy of your communications and maintain the integrity of your data using full TLS 1.2 encryption.