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BETTER TOGETHER

SEE HOW WE HAVE HELPED COMPANIES LIKE YOURS THRIVE

Learn how our customers use Connect First to run a more efficient and profitable contact centers while
reducing attrition, increasing employee engagement and overall satisfaction. Will your story be the next?

career-connect-live
 

CareerConnectLive provides leading performance-based marketing opportunities to eager students promise to maximize they time the spend online. Supporting contact centers cost to cost and remote work from home agents; explosive growth exposed their substandard contact center provider.

The Problem

To keep up with their explosive call volume, CareerConnectLive initially brought in a large vendor, with limited success. After two years of tinkering with the system to get it running efficiently, it ultimately failed to meet the organization’s needs; as a result average handle time continued to increase.

The Solution

Connect First's endlessly configurable, flexible platform and drag and drop IVR tool made it simple to implement a complicated flow and integration to our other tools were seamless. The platform is useful and powerful enough for all our reporting needs which allowed Career Connect Live to run their call center with more efficiency than every before and reduce agent count by 15% and improve their Average Handle Time from ten to less than seven minutes.


"CareerConnectLive's dial rate has tripled since taking on Connect First and the reporting tools are significantly better in every way. List management has changed drastically, as have the answer rates. Call times have also improved, which is something that nearly every Connect First client will discover. It’s not unusual to see call times reduced from 10 minutes to less than seven minutes in most cases."
Alex Levey, Career Connect Life


Where do I start... Our healthcare communications company has been using Connect First for seven years. We have tried all the others, but there is no other telephony system that even comes close to the Connect First platform. A complete solution for any program large, small, simple or complex.

Alex Levey, Career Connect Life

have nothing but good things to say about Connect First. Right from the very start I felt like we were part of the family. The training, quality of their customer service and the resources available have been outstanding.

Alex Levey, Career Connect Life

They take immediate action on any issue that you raise, and you will get full support until it is resolved. I have nothing but great respect for their Customer Success Management and their Technical and Customer Support.

Alex Levey, Career Connect Life

 

I can't say enough how impressed we are with Connect First's customer service. From the first meeting, throughout the implementation they have gone above and beyond to understand our unique needs and create a solution that addressed our pain points with our previous vendor.

Alex Levey, Career Connect Life

After ten years and four different dialer products, we now have Connect First. My management staff loves the reporting, ease of use, and rock solid uptime. My IT staff love the ease of list management, excellent support staff, and system flexibility.

Alex Levey, Career Connect Life

Our highly available architecture is geographically redundant with no single point of failure, and our unmatched uptime — the highest in the industry at 99.999% — is proof of our successful dedication to stability and reliability.

Alex Levey, Career Connect Life

 

Our highly available architecture is geographically redundant with no single point of failure, and our unmatched uptime — the highest in the industry at 99.999% — is proof of our successful dedication to stability and reliability.

Alex Levey, Career Connect Life

Our highly available architecture is geographically redundant with no single point of failure, and our unmatched uptime — the highest in the industry at 99.999% — is proof of our successful dedication to stability and reliability.

Alex Levey, Career Connect Life

Our highly available architecture is geographically redundant with no single point of failure, and our unmatched uptime — the highest in the industry at 99.999% — is proof of our successful dedication to stability and reliability.

Alex Levey, Career Connect Life


 

CareerConnectLive provides leading performance-based marketing opportunities to eager students promise to maximize they time the spend online. Supporting contact centers cost to cost and remote work from home agents; explosive growth exposed their substandard contact center provider.

The Problem

To keep up with their explosive call volume, CareerConnectLive initially brought in a large vendor, with limited success. After two years of tinkering with the system to get it running efficiently, it ultimately failed to meet the organization’s needs; as a result average handle time continued to increase.

The Solution

Connect First's endlessly configurable, flexible platform and drag and drop IVR tool made it simple to implement a complicated flow and integration to our other tools were seamless. The platform is useful and powerful enough for all our reporting needs which allowed Career Connect Live to run their call center with more efficiency than every before and reduce agent count by 15% and improve their Average Handle Time from ten to less than seven minutes.


"CareerConnectLive's dial rate has tripled since taking on Connect First and the reporting tools are significantly better in every way. List management has changed drastically, as have the answer rates. Call times have also improved, which is something that nearly every Connect First client will discover. It’s not unusual to see call times reduced from 10 minutes to less than seven minutes in most cases."
Alex Levey, Career Connect Life